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stvnxu

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Everything posted by stvnxu

  1. @llealloo Hmmm, okay. Our engineering team is off for the holidays, but let me gather as much info as I can for them when they're back to minimize back and forth. Could you also submit an issue report? In the issue report, please tag "rd_log_request" and provide me your Trace No when available. Here are instructions to submit an issue report:
  2. @Wearied - All good! Thank you for the help in sharing this. We'll look into this.
  3. @AlexTheFabDragon Could you post a screenshot of the VR display window? SteamVR > Menu > Display VR View
  4. @AlexTheFabDragon, Apologies on the issue you're experiencing. Could you send a screenshot of the display being upside down so we're on the same page? Are you experiencing this upside down display in every game? When did this issue start to occur? Have you tried general troubleshooting such as restarting and reinstalling? Thanks, Steve
  5. @Wearied Thanks for sharing this information! Your explanation was very clear, but I do have one question to clarify specifically on the terminology. Viveport is the app store so I'm a bit confused as to how it could be in the same conversation as tracking.. unless you're referring to the vive console, which is the software that tracks the Vive Cosmos (like SteamVR). Let me know if this was a mix up or it is actually viveport that you think is causing this. Nonetheless, I'll prepare a report to send to Eng team. Thank you Steve
  6. Hi @sbrandon111, I haven't tried Apex construct to confirm the root cause of the issue, but you can always attempt to customize your controller bindings to make it work only on Steam. Check out this post below for details
  7. Hi @asdfrewq - I don't have visibility between you and C.T's private messages, but to answer your question you may hear back until Sunday/Monday. The team is currently out of the office due to holidays. Thanks for your patience.
  8. Hi developers, If you're currently developing an application using our Wave SDK, then we'd like your participation in our new monthly survey! We want to listen to you as we believe feedback is the most important element in the development ecosystem. Your participation is a way to directly communicate with us about your experience using our SDK including challenges, frustrations, ease of use, feature request, etc. Our process is to then receive and treat your information as constructive to further improve in areas needed. The link to this survey is provided here: Wave SDK Feedback Survey The survey will close on April 15th, and the next one will be sent on May 1.
  9. Hi developers, If you're currently developing an application using our SRWorks SDK, then we'd like your participation in our new monthly survey! We want to listen to you as we believe feedback is the most important element in the development ecosystem. Your participation is a way to directly communicate with us about your experience using our SDK including challenges, frustrations, ease of use, feature request, etc. Our process is to then receive and treat your information as constructive to further improve in areas needed. The link to this survey is provided here: SRWorks SDK Feedback Survey The survey will close on April 15th, and the next one will be sent on May 1.
  10. Hi developers, If you're currently developing an application using our Hand Tracking SDK, then we'd like your participation in our new monthly survey! We want to listen to you as we believe feedback is the most important element in the development ecosystem. Your participation is a way to directly communicate with us about your experience using our SDK including challenges, frustrations, ease of use, feature request, etc. Our process is to then receive and treat your information as constructive to further improve in areas needed. The link to this survey is provided here: Hand Tracking SDK Feedback Survey The survey will close on April 15th, and the next one will be sent on May 1.
  11. @llealloo Could you try this: "Launch task manager and In task manager click the "details" tab - locate 'vrcompositor' and 'vrserver' > right click-->'set priority' > 'High' " Let me know if that helps.
  12. Hi developers, If you're currently developing an application using our Eye Tracking SDK, then we'd like your participation in our new monthly survey! We want to listen to you as we believe feedback is the most important element in the development ecosystem. Your participation is a way to directly communicate with us about your experience using our SDK including challenges, frustrations, ease of use, feature request, etc. Our process is to then receive and treat your information as constructive to further improve in areas needed. The link to this survey is provided here: Eye Tracking SDK Feedback Survey The survey will close on April 15th, and the next one will be sent on May 1. "The purpose of this survey is to collect feedback from developers using the Eye Tracking SDK. Feedback is important because it can point out aspects of the product that needs improvement and/or new ideas that can be implemented to further increase the product's value. The goal is to listen, understand, and prioritize this information to improve the overall developer experience."
  13. @NRip nice! now time to wait for the mods... https://www.roadtovr.com/half-life-alyx-mods-love-to-see/ Another really great game if you get the chance is Westworld Awakening VR. Keep in mind though they didn't have the same budget and wide timeline as Valve, so try not to compare the art and physics haha.
  14. @5tavros, Oh yeah I'm confident they'll be able to resolve it for ya. Just a heads up, the team helping resolve your issue are based in Taiwan and they're heading into their holidays this week. If they don't respond to you later today, then you may see a delay until next week. Feel free to follow up with me here if you don't hear anything by Monday. I can help escalate. Luckily Steam has plenty of VR experiences to keep you occupied 🙂 *Cough* half life alyx *cough* Steve
  15. I feel you! I'm at -7 so my lenses are thick and frames are slightly bigger than average. Was happy there was no friction when flipping up and down my visor (still my favorite feature btw).
  16. Hi @5tavros, Apologies on the issue you're experiencing! If I'm understanding you correctly where the Cosmos is having issues launching games only on Viveport, but has no issues with Steam, then this seems like its Viveport specific. I've generated a ticket #36495 to the Viveport team. You should be hearing from them directly via the email used for your forum account. They'll be able to communicate + resolve your issue and feel free to share here when done. Thanks, Steve
  17. @MrTotoro - Try checking out our user guidelines for putting on the headset. https://www.vive.com/eu/support/cosmos/category_howto/putting-the-headset-on.html I feel there's not exactly a right or wrong answer, it can be different for each user. This is my method if it helps: Unpeel the Velcro strap on top so there's slack. Flip up the visor and place it against your eyes while holding the front. Position the front vertically by moving up and down and adjust the IPD horizontally Once you've found your sweet spot, flip down the visor and tighten the wheel all while holding the front. Pull and peel the Velcro strap on top to tighten.
  18. Hi @acidarts, Our 3D Cosmos models have always been free. You can download the models in this forum post. It is attached on the first post. 🙂
  19. @llealloo Thank you for the testing and detailed notes! Super helpful and informative. I have forwarded this to our internal eng team and waiting to hear next steps. Stay tuned, we'll identify and solve this together. PS. There may be a delay in response given the current event and time zone. Thanks for your patience.
  20. Hi @llealloo, Thanks for sharing here and apologies on the issue you're experiencing! To my understanding, there is no setting available to users in calibrating the accelerometer. As @w.y shared, we couldn't reproduce it on our end. But don't fret, we're here to help! Let's start by first collecting more information to identify all the variables. Could you record and share a clip of the issue you're describing? Please provide me your PC specs that you're using to run the Cosmos Elite + wireless. Are you experiencing this accelerometer jitter in all your other VR experiences? including your SteamVR home? Could you try using the Cosmos Elite wired and see if you're still experiencing the same issue? Steve
  21. @Echu Haha glad it worked out. A+B works when you have the long aux to aux looking cable connected to each base station. I never find myself using it. Have fun and watch out for them headcrabs!
  22. Change the base station that has Channel A to C. You want to always use Channels B+C. Let me know if that resolved it. Also, feel free to contact our customer support. They're quicker in response and is a sure way to get your issues resolved if you're on a time crunch. Thanks, Steve
  23. Great. Keep us updated on your progress. Been watching Half-LIfe Alyx stream all day. Looks so good. I'm holding back until I finish Half Life 2 to be more in tune with story. Let us know how it is for you! (no spoilers please)
  24. hi @jhintze, Could you share what headset model you're using to clear any miscommunication? The steamvr controller binding is an awesome feature to leverage because not all VR experiences were tuned to the various controller inputs available. It can be tricky especially for me, and I've referred to this guide to help me through it: https://steamcommunity.com/sharedfiles/filedetails/?id=1545634111 Some of the screenshots may be outdated, but the core principles are there. Hope this helps. Steve
  25. Hey @lamyipming! If you're referring to the wireless adapter, then the launch of the Vive wireless sw is required. From my understanding, this isn't an issue to fix. It is simply a requirement.
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