Managed to do a factory reset of the headset, but the controller still won't pair. The controller that came with our second headset does pair on both headsets, so I think it's an issue with that specific controller. I did recall seeing that it was trying to update the controller before the issues appeared with that controller. Maybe the firmware of the controller got corrupted. Is there a way to factory reset the controller?
We got our 2 Vive Focus headsets last week, but today one of the two has problems connecting with it's paired controller. Tried to repair it with the suggested methods multiple times (holding volume down on headset and controller while putting the headset on), but couldn't get them to pair. Did the button combination change in the newer firmware versions? Is there a way to factory reset the device without navigating through the menu (which isn't possible without a paired controller)?