Zephroth
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Posts posted by Zephroth
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months. If you encounter my experience my headset was down for 4 months after repeated RMAs
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On 8/7/2019 at 2:25 AM, boxjellyfish said:
Our Vive VR has not been switching on for about 6 months. I immediately sent an email to see if it could be fixed and did not receive a reply for months and when I did it was just questioning if the headset was working now. I replied that it was not and would like some information on how to go about getting it fixed. A few months on again and no response still.
This is a very expensive product for which my son saved for a long time to acquire. It had been manufactured less than a year before it stopped working. I just want it fixed so he can use it again, very frustrating.
I realy hope you don't have to send it in. my experience with Vive support thus far has been far from stellar.
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either its planned obselecense or its poor choice of parts. They keep saying mechanical. But hold up your phone to the base station. It should have lots of lights and two spinning drums with different shapped lights. If one is out that means either the horizontal or vertical laser diode went out.
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So my deal is its not the Motors that burnt out. its the Laser diode or the laser diode pump chip. Its not mechanical the thing thats dying on these. you need to get your facts straight.
and blaming your customer is the last thing you should do.
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Seems to be a recurring theme on both the 1.0 and 2.0 headsets.
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The htc base stations die as well. it seems to be a recurring theme.
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yup. Or if its out of warranty you get to pay for another base station yay! $130/ year to keep the equipment running.
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Vive support "$130 please" Thats all your going to get unfortunately. They dont see it as a problem that this error is popping up all over. and they blame their customers or shipping for mishandling the units.
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cheap parts poor support
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yup. same thing here. Dead diode on one of the drums or might be a firmware problem not sure.
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Do you guys not see this? your first response is damaged in shipping or mishandled? Could it be potentialy your product is failing prematurely after a year
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welcome to the club. The laser diods seem to die out after 1 year. HTC expects us to pay 300/year to keep their product running.
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yup its disgraceful for the company to act in this manner. I'm currently lighting up their social media warding people away from their product. All for a $130 lighthouse.
Mine was a mere 2 mo out of warranty. But I expect something like this to last a little longer than 1 year 2 mo. -
if its HTC support its a lost cause. "$130 please" is all they are going to say.
and also its the same problem I have. Mine is an 02 error the laser diode or the laser diode driver died.
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so if you want to know what blew up it was the laser diode on the lighthouse. Realy? Cmon guys... Ill get another diode and replace it but i guarantee. this will be the last HTC product I ever buy.
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Dredging this back from the dead. htc is a planned obsolescence company. be prepared for your lighouses to die 2 months out of warranty. this was by far the absolute worst investment ive ever made.
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Yeah Its unfortunate that its been like this.
I finaly have my headset back as of friday. They finaly replaced the entire HMD. The ordeal is over. if it breaks again, ill just take it out back and blow it away with a shotgun. I wont be going through this again.The solution was to not work with chat support but complain and drag support enough through social media to get them to respond. once they did start responding my issues got resolved. but not until then.
No compensation for my issues or time, just the product. Which I don't mind because I got what I wanted. Its just seeing how HTC has caused me so many problems for so long a time. You would think they would want to make it more than just OK.
Mind you at least 8 hours of my time was spent with support during this ordeal. At my pay rate thats the equivelant of $200 of my time. I dunno about you but HTC shoudl value their customers more than that.
6 total shipments, 1 initial RMA request, Total Cost in all parties involved and expenses for shipping is prolly reaching close to $800-$900. Just interesting aspects you wouldnt expect.
My issue is now closed until it breaks again which I fully expect it to. -
Fun fact: My headset has been out of service for 2 months and 16 days now... This whole thing started July 30th.
Edit: For those wondering as well. Thats 2.5 months of the 6 ive owned the thing for.
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Just as an Update. It finaly arived at HTC headquarters. They are currently looking at the headset. No other info as of yet. But as I get it I will update here.
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OK So seems like were gettign out fo the cylce of send in, break, rinse, repeat. Rhiannon R
HTC Vive Social Response Team has finaly contacted me through twitter and has my case. They have intercepted the package from the RMA facility and will be reviewing the case. I still don't know where this puts me but its better than where I was headed it seems.It shouldnt ahve taken what I did.
Total time spent with Support so far for this RMA process is nearing 8 hours on chat and email.
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Its as stated. I've got a label for another RMA. I mean, whate else is there to say. I have started up a case with Rhiannon on twitter as well. Might get with her she has all the info so far including pictures and chat transcripts. I will shoot you the current case number and such.
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So their resolution, if you call it that, is to continue to send the headset in over and over again till it comes back repaired....
For real? you guys have put me through so much garbage. I just cant handle it anymore... I'm goign to start touting from the rafters whats going on. All social media platforms I can get my grubby hands on. You guys arn't doing what's necessary to fix this. -
So looks like they fixed the PID but didnt touch the lenses or the cracked case, and potentialy cross threaded screw holes that they damaged when they repaired it the first time. No accountability...
The exodus continues. 3-4 business days to get an escalation response on this. FFS. Realy?
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So. I'm beyond furious and angry right now. Came back. They put little stickers over the screws to make sure i couldnt see if they had been chowdered or not this time. then on top of it the case is STILL damaged and the lenses are scratched. I'm chatting with them now. I'll get pictures uploaded shortly.
2.0 Base Station Waranty / Replacement
in VIVE & VIVE Pro
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you need to be aware that its not the "High speed" mechanics that are dying on these. Its the laser diodes. If your going to tout this you need to have your facts straight.