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Blazen

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Everything posted by Blazen

  1. I'm blown away just reading this.. I had issues with customer support a month ago and it appears no forward progress has been made. Very disappointing, I don't plan on sending anything to HTC or buying another HTC product after reading your story. Seems converting to Oculus is the way to go.
  2. I'm surprised they didn't say something like "warranty voided, oxide marks found".. That's happened to people in the past where if you send in your HMD and they find signs of sweat they simply void the warranty and make you pay big $$$ to have it repair or pay to get it back unrepaired.. *sigh* Glad to hear it sounds like your issue is being resolved though, do update me on this. I'm curious to see the end result.
  3. Wow.. Another reason to be skepical about sending any of my hardware in for repair in the near future I guess.. Thanks for the heads up.
  4. I apologize if it sounded like I was getting off subject, I was more referring to the string of people in the community recently who have been having these types of problems. I'll send you a PM.
  5. I appreciate the fact that you understand that the vive does come with a few defects and aren't perfect. However, what I cannot agree with is the customer support on the official Vive website. Not trying to take a stab at you personally or anything, just trying to start up a discussion about it. Maybe I'll make a forum post about it and see where it goes. The issue I am having is the fact that i've read multiple stories in such a short period of time about people having trouble with customer support, myself included. My problem has now been remedied, but only through creating a forum post on this site was that able to happen, which is something I cannot agree with. It really just felt like "hush money" rather than HTC genuinely caring about the misunderstanding I went through with customer support and the lack of information given to us consumers..
  6. That is unacceptable. I've heard way too many stories about terrible HTC customer support in the last week alone. Something needs to be done ASAP. Ridiculous.
  7. The reputation of HTC's Customer Service is beyond rectifiable. I've read way too many horror stories about them from the last 2 years but to make it worse, these common problems still persist to this very day. Even I had to get my story out there before something would be done for me support-wise. I plan on following up with some details regarding my own story with customer support in the near future..
  8. I recommend you check out my post here: https://community.viveport.com/t5/Technical-Support/My-Experience-with-HTC-Customer-Support/m-p/22418#M8313 , as well as watch this video: Whatever you do, absolutely do not pay them a dime. Your HTC Vive is under warranty and was used under "Normal Use Conditions," as the warranty states. The vive warranty once did cover sweat damage, but they removed that to save a couple bucks and screw their customers over. Do not accept no as an answer from them, this kind of support is not okay.
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