I appreciate the fact that you understand that the vive does come with a few defects and aren't perfect. However, what I cannot agree with is the customer support on the official Vive website. Not trying to take a stab at you personally or anything, just trying to start up a discussion about it. Maybe I'll make a forum post about it and see where it goes. The issue I am having is the fact that i've read multiple stories in such a short period of time about people having trouble with customer support, myself included. My problem has now been remedied, but only through creating a forum post on this site was that able to happen, which is something I cannot agree with. It really just felt like "hush money" rather than HTC genuinely caring about the misunderstanding I went through with customer support and the lack of information given to us consumers..