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Aragorn 76

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  1. And still this problem of vertical lines on the VP2... Are you working on a workaround at least (like Valve did on the Index) ?
  2. In my opinion, you are not sensitive to this issue. Do not expect very large vertical lines but tiny ones, easier to detect on a uniform background (and when moving the head). Similarly, many users were satisfied with the wireless adapter (on the VP1) because they were not sensitive to the subtle loss of image quality (I did not test it on my VP2). I am pretty sure that all VP2 headsets have this "vertical lines" issue and that is why HTC is silent.
  3. With this kind of answer, do not be surprised if your customers ask for a refund now. I am fed up. This is a promising headset but since we do not receive any answer on this major issue, we are obliged to ask for a refund. This is incomprehensible for me.
  4. Yes, see my post above (https://forum.vive.com/topic/9859-be-awareim-also-experiencing-vertical-lines-with-head-movement/?do=findComment&comment=41384 No fault/No failure according to HTC... That is why I am asking a refund now.
  5. That's good news for you. I hope I will obtain a refund as well. I'm still waiting for a final answer.
  6. I should have returned it before the end of the first 2 weeks. I was hoping for a fix ! They claim it is a hardware problem but I still do not understand why this happened suddenly after the headset fimware update. We all need an explanation. Please communicate HTC ! Either you are working on a fix (I still think that reverting back to the previous firmware would solve the problem) or we need to be refund. There is no other alternative. This is an excellent headset but this problem ruins the experience.
  7. I do not understand how they missed that during the testing phase. Clearly, this headset was not ready for a worldwide release. They should have waited for a few months more in order to fix all these issues. This is not serious.
  8. We are in the same situation. I received my headset back from Romania today and I contacted HTC-France for a refund. I am really furious.
  9. Hello guys, @GAMEDRIX: First I opened a ticket with HTC-France and explained my problem, citing the various discussions we have on this topic (not only in this forum). Then I sent back the headset to their repair center based in Romania for HTC-Europe. @Franky2021: thank you for your feedback. Do you still have your headset ? Have you received your refund ?
  10. The same for me (vertical lines, that is why I posted my comment here) except the audio buzz.
  11. Hi guys, After 10 days back in Romania for a diagnostic, HTC sends me backs my VP2 (I will receive it tomorrow) with this report : "No Repair Action after testing (C001). No Failure/Fault found". I'm furious !!! I asked them a complete refund !
  12. Apparentely. After a long discussion with the support team, they asked me to return the headset for a diagnostic. I am sceptical but there is no alternative.
  13. Thank you for your reply. If it is not caused by the last firmware update of the headset, how can you explain this symptom appeared after having updated this firmware ? Just a coincidence ?
  14. I never had an Index so it is completely new for me. I found that on Reddit: "Pixel inversion is caused by a voltage issue of LCD panels. Your mainboard, drivers, CPU etc. are influencing this issue. Valve made a software "Column correction" just for that. Besides the technical influence, it depends on the user, too. How good is the personal eye sight, is the sweet spot found, mind blending it out etc. A friend of mine used my Valve Index and had hard times to see the pixel inversion albeit for me it was really clear to see. Good for you to not see this pattern. It is really distracting." If it is a voltage issue, it might be both a hardware AND a software/firmware problem. I hope it is reversible.
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