I sent a single private message earlier today to another user so unfortunatly this system wont let me send anymore private messages so I'll post my response here.
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The "too long didn't read" of this is I've given up, cheers.
My question/thread has been open on the viveport forums for 9 months, last night i recieved a private message from another user facing the same issue as reported by me in the post. This is why I posted a comment stating that my issue was still unsolved so that users like the one who contacted me would have an answer.
That user asked if I was able to fix my issue and I had to tell him the following, in the 12 months of ownership my vive has never worked properly and after numerous hours with livechat I've lost a few months of viveport subscription both free ones and paid and I've never had a solution to my problem with the vive.
I've sent back my HMD for repair and had it returned to me in the same condition and I've had my 3/1 link cable replaced all to no avail, at this point I have invested in the region of 70-80 hours of effort through reading forums/reddit/youtube and never found the solution, the last time I contacted vive's live chat I waited 40 minutes on an assistant and spent an hour with him working on the issue only to have the assistant on the other end leave me without a response for so long that the chat disconected and I was forced into another 45 minute queue only to have the assistant request that I perform the same tasks again.
I've lost out on my £500 vive, I've spent £50+ on steam games I've never played, I've lost out on 4 free months of viveport and I believe 1 or 2 paid months and at this point I've given up hope in HTC/Vive.
I don't work for Vive, and honestly at this point thinking about the vive and having to endure another minute of tech support makes me feel sick.