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  1. I have had two interactions with VIVE support, the first time, one of my lighthouses was damaged, so I sent in an email ticket and it was replied to the same day. in the entire email chain, all emails were replied to, except for one, were replied to in no more than 3 days. I sent in my lighthouse for repair and it took a while to get back to me, I was told it was on backorder, the HTC repair tracking, however, was never updated and was stuck on "hasn't arrived". I end up getting sent another lighthouse (a different serial number than the one sent in). I was still having the same issue so I figured it was just a problem with my room. several weeks later I see it has a red light, in other words, I was sent a bad lighthouse... for the second time. Admittedly I got the new lighthouse before what I assume was an update that added the red light for troubleshooting. This time Email sent: Email 1: 2018-02-11 18:37 after getting impatient I send another Email 2: 2018-03-06, 06:37 Email 1 replied(not including bot reply): March 22 March 23 "repair ticket for this controller has been successfully booked" April 3 A shipping label is emailed to me to cover my costs( at least this was better than last time but it sort of cuts close to the 14 day period on repairs) April 10 UPS delivers my lighthouse May 2 I make this post. HTC tracking has not updated. Email 2 has not been replied to(it was the same as email 1 but the fact that it was never replied to astounds me) I really want to like Vive, but this is absurd, you made a great product when it works, but god forbid if it breaks
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