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Mike

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Everything posted by Mike

  1. Try these troubleshooting suggestions: Press and hold the System button for at least 5 seconds and see if the controller turns on. Charge the controller using the other cable and adapter, and plug the adapter to a different power outlet. On the SteamVR dashboard, check if the controllers are detected. If controllers are detected but the LED light is off, it may indicate an issue with the LED. Check if you have a firmware update that failed. To recover from this error, see My controller won't turn on after I accidentally unplugged it during firmware update. What should I do?.
  2. Check if there's a firmware update available for the controllers. For details, see How do I update the firmware?. After which, re-calibrate the controller by doing these steps: From your computer, open the SteamVR app. Right-click on the icon, and then click Calibrate controller. Follow the onscreen prompts to complete the calibration process. For more information, you may refer to the SteamVR Troubleshooting page.
  3. If one of your controllers is not being tracked and you want to find out which one, follow these steps. On your computer, open the SteamVR app. Hover your cursor on the icon of the controller that's not tracked. Click Identify controller. The status light on the controller rapidly flashes white. For more information, you may refer to the SteamVR Troubleshooting page.
  4. The base stations may affect some nearby infrared sensors, such as those used by an IR TV remote control. Re-adjust the angle of the base stations so that they are not directly facing your TV. Verify that your remote control is working without interference from Vive. Set up the play area again. For more information, you may refer to the SteamVR Troubleshooting page.
  5. On your computer, open the SteamVR app. Click the drop-down arrow, and then select Run Room Setup. Follow the prompts to complete the process.
  6. Try the following methods to troubleshoot the issue: Make sure that Vive hardware are placed inside the play area. Turn the hardware off and on again to reactivate the tracking. If power on the headset was disconnected and reconnected, you need to also restart theSteamVR app. If you're having an issue with the headset, you can try to disconnect and reconnect the HDMI cable to the HDMI port on your computer's graphic card. Restart the SteamVR app. If you still get an error, reboot your computer and reopen the SteamVR app. For more information, you may refer to the SteamVR Troubleshooting page.
  7. From your computer, do one of the following: On the SteamVR status window, mouse over on any of the hardware icons to check if the firmware is out of date, and then select to update the firmware. On the SteamVR app, click , and then click Devices > Update firmware. Follow the prompts on the screen. If the update is for the controllers or base stations, you'll be asked to connect them to your computer using a micro-USB cable. Warning: While firmware updates are in progress, do not unplug the micro-USB or power cables that connect your hardware to your computer. Doing so could result in a firmware error.
  8. Firmware updates include improved features and bug fixes for Vive hardware. Warning: While firmware updates are in progress, do not unplug the micro-USB or power cables that connect your hardware to your computer. Doing so could result in a firmware error.
  9. Currently, Vive is only compatible with PCs. If you want to purchase PCs that have been tested to ensure optimized performance with Vive, please check http://www.htcvive.com/us/product-optimized/.
  10. Currently, Vive is only compatible with PCs. If you want to purchase PCs that have been tested to ensure optimized performance with Vive, please check http://www.htcvive.com/us/product-optimized/.
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