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Mike

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Blog Entries posted by Mike

  1. Mike
    
     
    We’re thrilled to announce that, in support of the United Nations' Sustainable Development Goals, we are starting a $10 million program, VR for Impact, dedicated to showing how VR can lead to positive impact and change. We know that VR provides a tremendous opportunity to develop and share ideas in impactful ways that can lead to change, and through VR for Impact, we will fund and support content and technologies that create the most powerful experiences to transform our world.
     
    The United Nation’s Sustainable Development Goals are a universal call to action to end poverty, protect the planet, and ensure that all people enjoy peace and prosperity. Virtual Reality’s ability to immerse people into an experience is unmatched, and VR can drive the world to act on global issues the human race is facing. Through VR for Impact, we are committing $10 million to industry partners and content developers to create experiences that improve awareness, education, and lead to action.
     
    “HTC is a pioneer in recognizing the work the UN has done to promote social change through virtual reality,” said Gabo Arora, Creator of the UN’s VR Initiative and Creative Advisor to the World Food Programme. “The Vive’s room-scale VR capability can be a powerful tool for immersive storytelling, education and training; their support will empower more people to effect global change, give voices to the most vulnerable and provide access to new possibilities for the most marginalized.”
     
    “There are millions of untold stories in every crisis, especially on the front lines where much of our work takes place,” said Corinne Woods, Director of Communications for the United Nations World Food Programme, which is utilizing the latest innovations in VR.  “HTC’s support of new ways to tell important stories, and help in shaping innovation for the UN’s sustainable development agenda, will build on the impact of our work and take it in new and exciting directions.”
     
    “The potential for Virtual Reality to help us learn, understand, and transform the world is limitless. VR for Impact is a challenge to the VR community and content developers across the globe to help drive awareness and to solve the biggest challenges of mankind,” said Cher Wang, Chairwoman and CEO, HTC. “HTC Vive will fund the best ideas using Virtual Reality that truly drive awareness and positive change in our world. We encourage all players in the VR ecosystem to join as only together can we drive real impact.”
     
    Starting today, VR for Impact will be calling for ideas at its website: https://www.vr4impact.com. The first winning projects will be announced on “Earth Day” April 22, 2017.
     
    On Thursday, January 19th at the United Nations WFP Tent, Vive will be demonstrating special VR experiences that allow participants to step inside the shoes of others as they face some of humanity’s biggest challenges and inspire you to see how storytelling, education and creativity of mankind can be reimagined.
  2. Mike
    
    VIVEPORT Developer Awards: Inaugural Nominees
    Please help us celebrate the individuals and teams behind Pearl from Google Spotlight Stories, The Body VR, Soundstage and AltspaceVR. Give ‘em a round of applause! We can’t hear you… now that’s more like it.
     
    
     
     Pearl is our first nominee in the Experience category. It is a touching story of father and daughter; of chasing dreams; of the power of love in the gifts we hand down… and finding grace in the unlikeliest of places.
     
    Learn more about Pearl from the team at Google Spotlight Stories in our Q&A Experience Pearl by downloading it from Viveport 
     
     The Body VR gets our nod in the Explore category. VR has the power to make educational content resonate like none other, and the team at The Body VR makes learning about the human body both educational and entertaining.
     
    Learn more about The Body VR in our Q&A Explore The Body VR by downloading it from Viveport 
     
     SoundStage hits just the right note in the ‘Create’ category. Set in an ever-uplifting world inspired by the 80s, Soundstage enables anyone from the hobbyist to the professional DJ to make music.
     
    Hear more about SoundStage in our Q&A Rock out with SoundStage by downloading it from Viveport  
     
     AltspaceVR is pioneering in the Connect category and earns our nomination. From hanging with your friends, to enjoying a comedy show, to being part of the political movement via their partnership with NBC News, AltspaceVR is leading social VR.
     
    Learn more about AltspaceVR in our Q&A Enter Altspace and experience it for yourself by downloading it from Viveport These talented individuals and organizations are driving VR innovation and creating apps that inspire and entertain. The Viveport Developer Awards were established to recognize such accomplishments and over the next few weeks we will be sharing more nominees who are leading the way in virtual reality.
     
    There's still time to become part of the Viveport Developer Awards! Titles published on Viveport from August 25, 2016 through midnight Pacific Time on November 30, 2016, are eligible for consideration, subject to the terms and conditions of the contest. For more information, read our announcement blog post here.
     
    All nominees will be reviewed by a soon-to-be-revealed jury, and official winners will announced early 2017.
     
    Leave a comment below and let us know what you think of the first four nominees, or perhaps say congratulations to the developers behind them!
  3. Mike
    
     
    You’ve just been nominated for a Viveport Developer Award - how do you feel?
     
    We are thrilled that Pearl is touching people's hearts in VR and can't be more proud of our creative and technical teams.
     
    Where did the idea for Pearl come from?
     
    It is a story inspired by Shel Silverstein's The Giving Tree.   A story about the gifts we hand down and their power to carry love.
     
    How big was your team and how long did it take to develop Pearl?
     
    25-35 artists and engineers for about 10 months.
     
    Tell us something about Pearl that we wouldn’t know from just experiencing it on Viveport?
     
    If you sit in the back seat, you get a fundamentally different experience.  
     
    The song was recorded in a traditional studio and on location, using a mixture of modern and vintage equipment as well as a tetrahedral microphone which captures sound in three dimensions.
     
    During the development process, did anything surprise you along the way you didn’t expect? 
     
    Edits and cuts in a VR narrative is challenging.  Testing was done to help us understand how individuals view these shorts and what kinds of adjustments we would need to make in order to help people adjust to the changing environments.
     
    What do you hope people take away from Pearl?
     
    Narrative experiences in short form & long form have a future in VR.
     
    What’s one piece of advice you’d give to other developers?
     
    Keeping the focus on story and a strong idea helped us keep perspective on the choices we made throughout the project.
     
    Experience Pearl for yourself, by downloading it from Viveport
  4. Mike
    
     
     
    ​You’ve just been nominated for a Viveport Developer Award. How do you feel?

     
    We are absolutely thrilled to have been nominated! It’s cool to be recognized for creativity in such an embryonic field of technology, where there are no norms or restrictions, and everything is new and constantly changing.
     
    ​Where did the idea for The Body VR come from?

     
    We were brainstorming ideas for a VR jam and remembered the episode of The Magic Schoolbus, where Ms. Frizzle took the class on a trip inside Ralphie’s body. We thought it would be an incredible story to experience in VR.
     
    ​How big was your team and how long did it take to develop?

     
    It took the five of us about a year to develop. We had two artists, one programmer, one scientist, and an audio engineer working together.
     
    ​Tell us something about The Body VR that we wouldn’t know from just experiencing it on Viveport?

     
    It’s probably hard to comprehend the full range of experiences and applications we’re addressing through just one single, specific exposure. We’re interested in entertainment, education, and training across a wide range of human organs and systems, and are providing a spectrum of design, development, and marketing services to do so.
     

     
    ​During the development process, did anything surprise you along the way you didn’t expect?
     
    As we were designing the environments, we were shocked at how much they came to life when we tried them in VR. When we first began giving demos we noticed some people would look up at the environments in awe and completely miss the educational diagrams.
     
    What do you hope people take away from the experience?
     
    Our goal was to show the educational potential of virtual reality, with the hope that we can ignite the curiosity and imagination in people that comes with learning and discovery. VR can take away people’s fears and inhibitions that sometime come from attempting to learn complex subject matter.
     
    ​What’s one piece of advice you’d give to other developers?

     
    Embrace the team concept, and be willing to listen and learn from your colleagues. And, be persistent!
     
    The Body VR is available to download from Viveport.
  5. Mike
    
    You’ve just been nominated for a Viveport Developer Award. How do you feel?
     
    Excited and honored to be included among so many great VR applications! I've been blown away by the creative tools developed for the Vive so far and psyched to experience what comes next.
     
    Where did the idea for Soundstage come from? 
     
    If you look at old rock concerts, you’ll see these HUGE synthesizers that the musicians connect together to make electronic sounds. These instruments are literally enveloping the player. SoundStage attempts to capture the feel of those epic music machines then take it to the next level with tools only possible in a virtual environment. You can hook up your sounds to the electro-maracas or drive your keyboard with a 3D theremin. All in a world inspired by the airbrush paintings and computer graphics of the 80s. When I was a kid during that time, this is how I’d imagine making music would look “in the 21st century.”
     
    How big was your team and how long did it take to develop?
     
    The team is just me for now. I started the first protoype in March of this year (2016).
     
    Tell us something about Soundstage that we wouldn’t know from just experiencing it on Viveport?
     
    The developer is not a musician! Everyone assumes I make music, but the last instrument I played was an analog synthesizer in college.
     
    During the development process, did anything surprise you along the way you didn’t expect? 
     
    Well, the user will always surprise you. In the case of SoundStage, I didn't realize how rarely new users think of "depth." Most folks who haven't experienced room-scale VR think of digital experiences as 2D. When you ask the user to interact with that third dimension, it takes them awhile to realize they have the same fidelity of control they have in "real" space.
     
    What do you hope people take away from the experience?
     
    For musicians, a new mental model for music making and sound generation.
     
    For non-musicians, I hope they feel empowered to make something rad. 
     
    For VR enthusiasts, interaction designs ideas they can apply to their own projects.
     
    Do you have a wish list of people you’d like to experience Soundstage? Any musical acts or artists?
     
    It would be great to get more musicians into SoundStage, especially artists like Imogen Heap, who explore technologies as part of their creative process. 
     
    I'd also be curious to hear feedback from artists like Brian Eno or David Byrne. Folks who approach music and creativity with these unique, world-class perspectives.
     
    And of course, just getting some EDM and Synthwave artists in there would be good!
     
    What’s one piece of advice you’d give to other developers?
     
    To quote Pablo Picasso, "Inspiration exists, but it has to find you working.” Keep at it!
  6. Mike
    
     
     
    You’ve just been nominated for a Viveport Developer Award. How do you feel?
     
    We are thrilled to be nominated for a Viveport Developer Award, and particularly to be the first nominee in the Connect category! Of all of the possibilities of  VR, we are most excited about its potential as a new communications medium that lets people connect from wherever they are in the world and really feel like they are together.
     
    Where did the idea for AltspaceVR come from?
     
    When we were experimenting with an early demo in 2013 we realized how much we actually felt as if we were together, even when we were miles, or in some instances thousands of miles apart. It became clear that VR could help people connect in ways that are not possible otherwise. Our mission became to develop VR as a new communications medium.
     
    How big is your team and how long did it take to develop?
     
    We are nearly 40 people working from locations worldwide and operating 24/7.
     
    What goes into producing a live event for AltspaceVR, such as a Reggie Watts stand up session or an Al Roker appearance?
     
    For these events we are have been bringing experimental formats and new technology together for the first time, live in front of an audience.  For example, FrontRow™, the first technology to allow unlimited participants simultaneously in VR, had its debut the night Reggie attracted a record-setting audience.
     
    For NBC News Virtual Democracy Plaza, we recreated an existing, complex urban environment and went live with a series of new program formats and new applications for our feature set. Meanwhile, there are a myriad of other variables such as hardware and software in VR is changing constantly and we seem to get updates at the worst possible time. Operations, Engineering, Customer Relations, and the whole company needs to be alert and working together because the show must go on!
     
    Tell us something about AltspaceVR that we wouldn’t know from just experiencing it on Viveport?
     
    If you click on AltspaceVR in Viveport and read the description you see that we have highlighted multiple different activities. But this does not show the full breadth what is available--the largest selection in social VR. You can join others for NBC News coverage of the US Election or Reggie Watts comedy events; play  card games such as Holograms Against Humanity; or tabletop games such as Dungeons & Dragons; listen to a DJ heat up a cool club environment, compete in AntiHedral, a new 1st person shooter game, or just hang out and watch videos. New events and activities are added constantly.
     
    During the development process, did anything surprise you along the way you didn’t expect? 
     
    We continue to be surprised by how great the users are. We are developing and experimenting rapidly--things change overnight. The users have been extremely understanding and helpful if something doesn’t  go as planned, needs improvement or change. We simply could not have made the progress as fast as we have without the users working with us and helping us to learn.
     
    What differentiates AltspaceVR from other social or communication platforms?
     
    AltspaceVR is different from other social VR offerings in several ways. We are focused on people connecting with others to do things they would ordinarily do in real life, such as play Dungeons and Dragons, see a comedy show, or just hang out and watch some videos.  We provide the widest range of activities available in VR and expect this to continue to grow. And, since we want to maximize access between friends, we are cross-platform: HTC Vive of course, but also Oculus Rift and Samsung Gear VR.
     
    Anything you can share as to upcoming features for the platform or marquee partnerships like Virtual Democracy Plaza with NBC News?
     
    NBC News is a major media company using social VR to engage with their audience and this is breaking new ground for their industry as well as ours. VR represents a new communications medium for NBC News to reach their viewers. And Virtual Democracy Plaza brings a new type of content (political, election news) and new program formats to VR. This could appeal to new segments of the population, and expand programming in the VR market.
     
    What do you hope people take away from AltspaceVR overall?
     
    Relationships are about shared experiences. VR can be a unifying technology, letting people overcome boundaries to connect and really feel as if they are together, no matter where they are.
     
    What’s one piece of advice you’d give to other developers?
     
    Experiment, try stuff, don’t hold back! We are all benefiting from the developers’ go-for-it attitude. The VR market offers tremendous potential, but it needs developers with a pioneering spirit.
  7. Mike
    We’re just as eager to see your experiences as you are, so we’d like to help. We’ve recently released three Unity plug-ins designed to speed up and enrich the Vive development process. They’re all free and downloadable from the Unity Asset Store:
     
    Vive Input Utility 1.4.7
    Download: http://u3d.as/uF7
     
    This plug-in is a sophisticated input wrapper that:
    Makes it easy to get button and event tracking data from Vive devices Takes advantage of the Unity Event System for laser pointers while adding a custom stabilization and damping effect Eliminates the need to write redundant code to manage Vive devices Provides the ability to interact with UGUI using laser pointers  
    MediaDecoder 1.0.1
    Download: http://u3d.as/usf
     
    The MediaDecoder is a high performance video player decoding plugin that:
     
    Makes it easy to create a VR video player Supports playing 2D, S3D, 360 and 360-degree stereo video Performance optimizations can enable 8K video decoding above 90 FPS Uses FFmpeg 3.0.1 library Works with many implementations, not just Vive-specific ones Free to use Vive Stereo Rendering Toolkit 1.0.0
    Download: http://u3d.as/A4F
     
    Use the Vive Stereo Rendering Toolkit to:
     
    Create parallax effects for mirrors, portals, security cameras or other items that would otherwise appear flat in VR Drag-and-drop components to create stereoscopic rendering effects in a few minutes Achieve more immersive VR experiences Have fun!
     
    
The Vive Team 
  8. Mike
    
    First Viveport Developer Awards Nominations Announced
    Today, we’re thrilled to announce the first four nominees for the Viveport Developer Awards (VDAs). The nominees are:
     
    Altspace VR, by Altspace VR
    Pearl, by Google Spotlight Stories
    Soundstage, by Hard Light Labs
    The Body VR, by The Body VR
     
    Congratulations to these developers for creating these fantastic titles, and raising the quality bar within VR applications. If you haven’t installed these great titles already on Viveport, check them out via the links above. We’re sure you’ll enjoy these amazing destinations as much as we have. To ensure that these and your other purchases show up in your library, make sure to install and setup the Vive Software (Download it here) which will also install the Viveport Desktop App on your PC. (If you have further questions on how to find Viveport content on your PC, read this FAQ.)
     
    Going forward, every two weeks we’ll be revealing new nominations for the Viveport Developer Awards in our primary award categories of Explore, Create, Connect and Experience. We also have a Community Choice category, so make sure to rate and review your favorite apps on Viveport! 
     
    
    New destinations via Viveport
     
    We believe that Viveport is where you begin your journey to new VR destinations. Our mission is to create a platform agnostic home for the very best in VR content that goes beyond games. With that in mind, this week we’re welcoming many new titles onto Viveport, including Allumette, Arcade Artist, Discovery VR and VICE Cut Off, amongst others.
     
    Hundreds of thousands of customers have enjoyed Viveport apps since our launch, and we have been getting a lot of great feedback on new features and improvements. (If you haven’t joined our forums yet, take the time to do so and make your voice heard!)
     
    As a community you asked for more payment options, and so this week we’re rolling out payment support for PayPal. We have lots more improvements, fixes and tweaks that our engineering team is working hard on. You should see more improvements and features being added to Viveport every week.
     
    Thank you again for your support - we’re only just getting started. We’ll see you in VR!
     
    The Viveport Team
  9. Mike
    
     
    Your journey begins at VIVEPORT™
     
    Over the past few months, our teams in San Francisco, Seattle, Taipei, Beijing and London have been working closely with developers and content creators worldwide on a private beta of Viveport, the app store for virtual reality. Today, we are proud to announce the global launch of Viveport to the virtual reality community.
     
    Building on the fast growth and success of virtual reality gaming, Viveport features immersive experiences across additional categories where you can explore new worlds, create things, connect with friends and experience stories in new, immersive ways.
     
    We believe Viveport is the place where you will begin your journey into new virtual reality experiences. Fans in over 30 countries will join us on a fantastic voyage, as they get to experience amazing VR content published by the best creators in the industry.
     
    The Viveport app store has been live in China since April, and we are happy to have the opportunity to introduce you to more than a dozen VR titles that, for the first time, are available outside of Asia. And there’s more on the way in the upcoming weeks and months.
     
    As part of this release, we are introducing Viveport Premieres–titles launching first on Viveport. These titles include Everest VR, Google Spotlight Stories' Pearl, Lifeliqe, Stonehenge VR, The Music Room, an all-new edition of theBlu, and more. It's been truly inspiring to see that so many developers want to publish their content on Viveport with us.
     
    To celebrate our launch, during the first 48-hours you'll be able to buy marquee titles like theBlu, Mars Odyssey, The Music Room, and Firebird - La Peri, among others, for a special celebration price of $1.
     
    Start your journey today at www.viveport.com to check out these offerings:
    Viveport Premieres: Experience the best new and updated content from top VR creators.
    48-Hour Launch Celebration: Stuff your library with experiences for $1 each, for the first 48 hours only.
    Vive Home: Customize your personal space with skins, objects, web browser widgets etc.
     
     
    Rikard Steiber
    President - Viveport
  10. Mike
    Hello everyone!
     
    With the launch of Viveport, the app store for virtual reality, we're also bringing our Vive community out of beta... and into the light. (Don't stare too hard.)
     
    You might notice a few changes. Perhaps the most important is that you'll now need to create an HTC account to login. (For more information, read this post.) Apart from that, our structure has also changed.
     
    For developers, we've created new, private forums for you. Here you can talk with other creators, as well as members of the Vive and Viveport teams, and give us feedback directly about publishing on Viveport. If you were previously registered as a developer on the beta version of the forums and need access, send a PM to .
     
    For those of you who are happy to enjoy VR in Vive and aren't developing (...yet?) we have new forums for you, too. Explore, take a look around and let us know what you think. We're looking forward to getting to know everyone.
     
    We'll see you in VR,
     
    The Viveport Team 
     
  11. Mike
    Hello all,
     
    Today we are making some big, important changes to this community. Strap in (your headset, that is).
     
    First of all, we are creating entirely new discussion forums. The current forums are about to be set to read-only, and we will be migrating important topics (threads) over to the new forums. Thank you all for your contributions to the existing forums - we hope to see all of you in our brand new forums!
     
    Second, as of today we are enabling HTC's single sign-on for logging in here. If you are a new member, you will create an HTC account and then use that to sign into the forums. (On initial sign-in, you will be asked to provide a username.)
     
    If you are an existing member, you will also need to create an HTC account, and a new username to go with it. If you want to 'reclaim' a previously existing username, please send a private message to Viveport_Team (this account) detailing your existing username, and we will help you out.
     
    We've got brand new features to roll out and - wait for it - new staff members dedicated to this community to introduce. So hold tight, we're about to step into a new world of virtual reality!
     
    - ViveportTeam
  12. Mike
    Overview of Viveport FAQs. Please use the search function to get a response for a specific question you might have.
     
    General Questions
     
    Q: What is Viveport?
    A: Viveport is the app store for virtual reality, where customers can explore, create, connect, and experience the content they love and need. Viveport showcases VR experiences across art, creativity tools, design, education, fashion, music, sports, travel, video, and more. Viveport’s mission is to democratize access to the world’s most diverse selection of immersive experiences by empowering all content creators to reach and engage the fast-growing global VR audience. 
     
    Q: How can I access Viveport?
    A: There are multiple ways to visit the Viveport store.
    PC: You can access Viveport by ensuring you install the Vive PC client software found at vive.com/setup/. Web: You can access Viveport at viveport.com. In-VR: You can access Viveport with the Vive headset on. Ensure you have installed the Vive PC client software and a ‘Vive’ icon will appear beneath the dashboard menu (e.g. there will be three icons in the following order: ‘Steam’, ‘Desktop’, ‘Vive’). Click on the ‘Vive’ icon to launch Viveport.  
    Q: How often does Viveport add new content in the store?
    A: The Viveport team works closely with developers and publishers to provide the best VR experiences. Premium content will be featured on Viveport and new content will be available daily.
     
    Q: Do I have to install Steam?
    A: Yes. The Steam client should be installed to run the Vive. Please go to vive.com/setup/ to install the Steam and Viveport software. You can then access the Steam or the Viveport app store after setting up your respective accounts.
     
    Q: Which countries may I access Viveport from?
    A: You can go browse and purchase Viveport content from the following countries: Argentina, Australia, Belgium, Brazil, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Guam, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Korea, Laos, Latvia, Lithuania, Luxembourg, Macau SAR China, Malaysia, Malta, Myanmar (Burma), Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Timor-Leste, United Arab Emirates, United Kingdom, United States, Uruguay,  and Vietnam. More countries will be available in the future.
     
    Q: How many languages does Viveport support?
    A: In addition to the English-language versions available in North America and other English-speaking territories, Viveport will include versions in Czech, Danish, Dutch, Finnish, French, French-Canadian, German, Italian, Japanese, Korean, Norwegian, Polish, Russian, Simplified Chinese, Spanish, and Swedish.
     
     
    Sign In Experience
     
    Q: What is an HTC account?
    A: An HTC account is the HTC membership system that you use across different HTC services. Creating and signing in to your HTC account will protect your right to purchase and download content in Viveport.
     
    Q: Why do I have to sign in to an HTC account to access Viveport?
    A: You don’t have to sign in to browse content on the Viveport web store. However, you need to sign in to your HTC account to purchase content and view your app library and purchase history.
     
    Q: How do I get an HTC account?
    A: There are multiple ways to get an HTC account.
    During the Viveport software installation, you will be asked to sign in to HTC account. Follow the instructions to create an HTC account or sign in to your social account to connect. Go to viveport.com and tap on 'Sign in' at the upper right corner. Follow the instructions there to create an HTC account or sign in to your social account to connect.   
    Q: Why should I opt in to communications from HTC?
    A: You will be asked if you'd like to receive promotional emails when you create an HTC account or when you sign in to your social account to connect. Viveport will occasionally reach out to you to provide special offers and discounts on content. You can always go to your Profile to change this setting. 
     
    Q: I forgot my HTC account password. Can I reset it?
    A: Yes. Tap on “Forgot your password?” in the sign-in pop-up. Follow the instruction there to reset your HTC Account password.
     
    Q: Why doesn’t the link in the “Reset your HTC Account password” email work?
    A: For the security of your account, the link will expire in an hour if you don’t use it.
     
    Q: What should I do if I didn’t receive or can't find the reset password email?
    A: Please check your email spam folder or resend another email by tapping “Forgot your password?” in the sign-in window again.
     
    Q: Can I sign in to my HTC account on more than one computer at the same time?
    A: Yes. However, some content may limit the number of simultaneous log-ins. If this happens, the previous signed-in HTC account user will be prompted to sign out from the app.
     
    Q: Why can’t I sign in to HTC account?
    A: If you created your HTC account with your email address, please make sure that you fill in the correct email address and password. If you forgot your password, you could use “Reset your HTC Account password” link to reset your password. If you created your HTC Account using your social account, please make sure that you signed in with the same social account.
     
    Q: Is there any age limitation for signing up for an HTC account?
    A: Yes. You need to be 14 or older to create an HTC account.
     
     
    Shopping Experience
     
    Q: Can I find VR experiences for Oculus on Viveport?
    A: Yes. Viveport also provides VR experiences that are compatible with Oculus Rift.
     
    Q: How do I purchase content on Viveport?
    A: There are multiple ways to make a purchase.
    Sign in to your HTC account on viveport.com. Tap on the content image that you would like to purchase and go to the detail page. Tap 'Free' or the price to make the purchase. Follow instructions to check out and download. Once you see the 'App added' dialog box, your purchase has been completed. Launch Vive on your PC, sign in to your HTC account, and visit the Viveport tab. Tap on the content image that you would like to purchase and go to the detail page. Tap 'Free' or the price to make the purchase. Follow instructions to check out. Once you see the 'App added' dialog box, your purchase has been completed. You can also directly purchase content in VR if you previously saved your payment information. Launch the Viveport app store from the Vive icon in the dashboard. Use your controller to select a title and follow the prompts to complete a purchase.   
    Q: How do I prevent my kids or other people from purchasing content on Viveport using my account?
    A: You can set up a PIN to prevent others from purchasing content using your account.
     
    Q: How to do I create a PIN?
    A: Launch Vive on your PC and sign in to your HTC account. Go to 'Account settings' by tapping your picture in the upper right corner and tap on 'Set up Viveport PIN' under 'Payment Info'. Follow instructions to sign in to your HTC account and set up your 4-digit PIN code.
     
    If you choose to store your payment information during the purchase, you will also be reminded to set up PIN right afterward.
     
    Q: How do I change or update my PIN?
    A: You can only change or update your PIN by visiting 'Account settings' in the Viveport software. Tap 'Change Viveport PIN' under 'Payment Info'. Follow instructions to sign in to your HTC account and change your 4-digit PIN code.
     
    Q: When will I need to enter my PIN?
    A: As long as you set up a PIN, you will be asked to provide  your PIN each time you make a purchase.
     
    Q: How do I remove a PIN?
    A: Unfortunately, at this moment, you can’t remove your PIN once you set it up. You could contact our customer service to remove it for you via: vive.com/support/contactus/
     
    Q: I forgot my PIN, how can I recover it or create a new one?
    A: You can go to Viveport software and change your PIN in 'Account settings'. Tap 'Change Viveport PIN' under 'Payment Info'. Follow instructions to sign in to your HTC account and change your 4-digit PIN code.
     
    Q: I was asked to set a PIN after my first purchase. Is it mandatory?
    A: No. To protect your payment information, we ask you if you want to set up PIN when you choose to store your payment information during the purchase.
     
    Q: Where can I find my purchase list?
    A: There are multiple ways to see your purchase list.
    You can find your purchase list on viveport.com. Go to 'My Apps' after signing in to your HTC account. You can find your purchase list on the Vive PC client software. Go to Library after signing in to your HTC account. You can find your purchase list in the Vive HMD experience by clicking on 'Library’ from the dashboard where your Viveport (and Steam purchases) will appear.  
    Q: Will I receive any email after I made a purchase?
    A: Yes. You will receive an email after you have made a purchase. If you run into any problems concerning the purchase, you can use the Order Number in the email to communicate with our customer service via: vive.com/support/contactus/
     
    Q: If I haven’t made up my mind to purchase any content, how can I put it on a wish list?
    A: There are multiple ways to bookmark it.
    You can sign in to your HTC account on viveport.com. Tap on the content image that you would like to bookmark and go to the detail page. Tap to bookmark it. Launch Vive on your PC, sign in to your HTC account and visit Viveport tab. Tap on the content image that you would like to bookmark and go to the detail page. Tap to bookmark it. Launch your VR experience via at the right upper corner of your Viveport software. Put your headset on, press the system button on the controller. You can then use your controller to go to Viveport on the panel at left. Tap on content image that you would like to bookmark and go to the detail page. Tap to bookmark it.  
    Q: Where can I see my bookmark list?
    A: There are multiple places to see them:
    You can sign in to your HTC account on viveport.com. Tap on Bookmarks to see them. You can also find your bookmark list in-VR. Launch your VR experience via at the right upper corner of your Viveport software. Put your headset on, press system button on the controller. You could then use your controller to go to Viveport on the panel at left. Tap on Favorites at the bottom to browse all the content you bookmarked.  
    Q: How many payment methods can I use to purchase content on Viveport?
    A: It depends on which country you are currently in. For China, we provide Alipay, PayPal and credit card for the purchase. In the near future, we would provide other payment methods.
     
    Q: Can I cancel my content purchase?
    A: Once you have completed the checkout process to make the purchase, it cannot be cancelled.
     
    Q: Why was my purchase attempt declined?
    A: Make sure all the information you filled in is correct. If you are using PayPal or Alipay to make the purchase, make sure that the balance in your PayPal / Alipay account is enough for this transaction.
     
    Q: Is entering my payment information in Viveport safe?
    A: Yes. Our payment partner is under a standard Payment Card Industry data security level 1 certification.
     
    Q: Are taxes collected for Viveport purchase?
    A: If you made an online order and you are an international customer, there may be taxes or VAT charges included in your purchase.
     
    Q: What is the Viveport refund policy?
    A: We could only refund if:
    There’s a problem on the content itself. The content is purchased fraudulently. A redeem code is received after your purchase.  Q: How do I get a refund?
    A: You need to provide the Order Number in your purchase confirmation email and contact our customer service via: vive.com/support/contactus/
     
     
    User Experience
     
    Q: After I purchase content on Viveport, where can I see my content?
    A: Launch Viveport software on your computer and sign in to the same HTC Account that you made the purchase. The content will be automatically downloaded to Library.
     
    Q: What happens if the Internet fails while downloading the content?
    A: Your content will be stored in Downloads tab of your Library in Viveport software. You could tap Download to continue.
     
    Q: After I re-install Viveport software, will I need to purchase and download my content again?
    A: The purchase you made will be stored in your HTC Account. Simply launch Viveport software on your computer and sign in to the same HTC Account that you made the purchase. The content will be stored in Downloads tab of your Library. However, you do need to download again in order to have them worked in this computer.
     
    If you have already downloaded the content prior to the re-installation, your content will be seen in My Content tab in Library.
     
    Q: If I reformat my hard drive or get a new computer, will I need to purchase / download my content again?
    A: No. The purchase you made will be stored in your HTC Account. Simply install Viveport software again, launch Viveport software on your computer and sign in to the same HTC Account that you made the purchase. The content will be stored in Downloads tab of your Library. Tap Download to get those content again.
     
    Q: Can I remove the content from my PC?
    A: Yes. Simply launch Viveport software on your computer and sign in to the same HTC Account that you made the download. Go to My Content from Library. Tap on the Delete icon right next to the Launch button.
     
    Q: Will I be notified of content updates? How should I proceed to update content?
    A: Your update will automatically be done if you have “Auto update Viveport apps” option on in the Settings tab of your Viveport software. Once the update is done, you will see New on the content in your Library.
     
    Q: I would like to share my VR experience to my family / friend who uses another computer. Can I share my HTC Account with my family / friend?
    A: Viveport doesn’t have the right to decide how many computers can access the content at the same time. Developer / publisher may set the rule during the submission.
     
    If the content is set to have only one computer accessing the same content using the same HTC Account, the previous signed-in HTC Account user would be prompted with instruction to sign out from the game if a later signed-in HTC Account user is detected at the same time.
     
    Q: Is there any age limitation for experiencing VR?
    A: Some content may have age limitations. You could go to the same page where you made the purchase and check on the age limitation listed in Content Rating.
     
    Q: Do I have to stay online in order to enjoy VR experience?
    A: Yes. To make sure that you get all the benefits while experiencing the content, you will need to make sure that your computer stays online.
      
     
    Write a Review
     
    Q: If I have some feedback on a specific VR content, what should I do?
    A: There are multiple ways to make a review on the content.
    Sign in to HTC Account on viveport.com and go to My Apps. Find the content that you would like to provide the feedback with and tap Review to start. Launch Viveport software in your computer and visit My Content tab in your Library. Tap on the content you would like to provide the feedback with and go to the review section to proceed.  
    Q: Do I need to purchase the content in order to write a review of it?
    A: Yes. To guarantee the quality of the review, you would need to actually purchase the content in order to make the review.
     
    Q: Do these written reviews create an overall score or rating for a product?
    A: Not entirely true. Your comment will be given an evaluation of the content, other users will be based on your evaluation to determine whether it is worthy to make a purchase.
     
    Q: Can I write a negative review?
    A: Yes. If you do not like the content, you can make a bad review to let others know. However, a positive suggestion would help the developer to make the improvement of the content.
     
    Q: Can I report abusive reviews?
    A: Yes. You can flag the abusive review by tapping , provide your reason of the abusive review and tap Submit.
     
    Q: Can I delete my review?
    A: Yes. You can only delete your own review.
     
    Q: Under what condition my review will be deleted?
    A: When a review was reported abusive, our Viveport administrator will delete your review if it was proved to be true.
     
     
    Troubleshooting
     
    Q: I received three redeem codes after purchasing HTC Vive, how can I use it?
    A: Launch Viveport software on your computer and sign in to HTC Account. Tap on your profile image at the right upper corner and go to Redeem Code. Input your redeem code in the dialog box and you would be able to see your content in your Library. 
     
    Q: After I downloaded my content using a redeem code, if I reinstall Viveport software, will I be able to see those content?
    A: Yes. Launch Viveport software on your computer and sign in to the same HTC Account you used to input the redeem code. You would then be able to see your content in your Library.
     
    Q: Why can’t I see Viveport in my Viveport software?
    A: Ensure the Viveport software is installed. Please visit vive.com/setup/ and click on the ‘Download Viveport Software Installer’.
     
    Q: Why can’t I see some of the content in my region?
    A: Viveport doesn’t have the right to distribute all content in every region. Some of the content is dedicate to a specific region based on developers’/publishers’ choice.
     
    Q: What happened to my content if I signed in to the same account in Viveport Software on different computer?
    A: The content you purchased earlier will be seen in Downloads tab in your Library. Simply tap Download to get them working in this computer.
     
    Q: Can I launch the content I purchase on Viveport via Steam or vice versa?
    A: Yes. Your Viveport and Steam library will show all VR titles downloaded to your computer.
     
    Q: I made the purchase on Viveport web store. Yet, the content still shows Free or the price, instead of showing Purchased. What happened?
    A: There’s a small chance that the purchase wasn’t updated correctly due to poor network connection. Try to refresh the web page or sign out and sign back in to your HTC Account.
      
    Q: I made the purchase on Viveport web store. Yet, I can’t find my purchased content in Viveport software. What happened?
    A: Please make sure that you sign in to the same HTC Account that you made the purchase on Viveport web store. As long as you sign in to the same HTC Account, your purchase can be found in your Library of Viveport software.
     
    Q: I made the purchase in Viveport software. Yet, the content still shows Free or the price, instead of showing Purchased. What happened?
    A: There’s a small chance that the purchase wasn’t updated correctly due to poor network connection. Try to sign out and sign back in to your HTC Account. Check your Library to find the content you purchased.
     
    Q: If there’s an update of the content I purchased, how could I update it?
    A: We provide an option for the content you purchased on Viveport to be updated automatically. Simply launch your Viveport software and go to Settings. Make sure that “Auto update Viveport apps” option is checked.
     
    If you do not enable this option, you could also manually update the content you purchased. Simply launch your Viveport software and go to Library. You would find all the content that requires an update in Downloads tab. Tap Update to start the update process.
     
    Q: Why can’t I launch the content I downloaded?
    A: Please make sure that you have your Windows Update and Viveport software update to the latest version in order to avoid the compatibility problem.
     
    Q: Why can’t I download the content I purchase on Viveport?
    A: Viveport software would make sure that the content you are about to download is compatible with your Windows environment. If this content does not support in your Windows environment, you will not be able to download the content.
     
    Viveport cannot decide which Windows environment is compatible with this content. It is up to the content developer / publisher to set up the compatible environment. Hence, please make sure that you are aware of the Windows environment compatibility before you make the purchase.
     
    Another possibility is that your purchase wasn’t updated correctly due to poor network connection. Try to sign out and sign back in to your HTC Account. Check Downloads tab in your Library and tap Download again.
     
    Q: Why can’t I launch Viveport software properly?
    A: It might be caused by compatibility issue due to the update of your Windows environment or any of the drivers. Try to uninstall your Viveport software and re-install it via vive.com/setup/.
     
    Q: It might take a short while to launch Viveport software. Is there a better way to save me some time while rebooting my computer?
    A: You could enable “Open at startup” so that Viveport software can be launched while you turn on your computer so that it would save you some time when you launch Viveport software.
     
    Launch Viveport software and go to Settings. Make sure that “Open at startup” option is checked.
     
    Q: I sometimes get a notification of whether to upgrade my Vive application. What should I do?
    A: Viveport software will make sure that you have the most up-to-date version. However, if you are experiencing VR at the time the update is available, it will not interrupt you and install the update. Instead, it will pop up a notification message asking you if you would like to get the update when you are done with VR experience.
     
    To always have the most up-to-date Viveport software could prevent you from having the unexpected problem caused by the incompatible driver or Windows update.
     
    Q: After experiencing Vive for a while, I receive a message about disk writing error. What should I do?
    A: This means your disk is out of the space. Simply change the disk location where you download and store your content. Launch Viveport software and go to Settings. Change your disk location by tapping Change under Default app folder.
     
    Q: Can I change the language of Viveport software?
    A: Yes, you could launch Viveport software and go to Settings. Tap on the drop-down menu to change the language for your Viveport software.
     
    Q: Does changing the language in Viveport software mean that my Vive VR language experience would also be changed?
    A: Yes. Once you change your language for Viveport software, your Vive VR language experience will also be changed. However, that doesn’t change your Vive VR content experience. Content language experience is decided by developer / publisher. Viveport doesn’t have the right to change that.
     
    Q: What if I found none of the Q&As above helpful, where can I get help?
    A: You could always reach out to our customer service via: vive.com/support/contactus/
     
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