Raging Beard

I will say that basically every LCD headset I've used has some level of pixel inversion. I am on my second Varjo Aero and both have it, getting another replacement too due to a dead pixel and I expect that will have it too. Index, Vive Pro 2, G2 and 8kx all had it to some degree, it just seems some people are lucky enough to never notice. I have seen it in all four Quest 2's I have played on natively. The best thing was Pimax though. With their Pitool or whatever, you could enable a mode to use the volume buttons to "tune" out the pixel inversion. I really wish others would follow suit. That all said, the Aero is still awesome, but the Vive Pro 2 I had was basically unusable due to the pixel inversion!

Yep that's what I did too. In fact I told him about Pishell fixing it in past and he went away and got a new version of it from engineers and a compatible firmware. I was told not to share with anyone, glad they are now dishing it out.

With the 8kx and new firmware an pishell tool, it was a case of pressing up and down volume until lines disappeared. It's a shame Vive don't do something similar, I get the impression they don't care, not enough customers are effected or complain I guess.

Sorry, I think I was maybe the test Guinea Pig, and was asked not to share anything. The good news is, pixel inversion on the 8kx can be fixed and quite simply too, just put in a support ticket.

I decided to buy the 8kx, very glad I did!!!! It's awesome, but the funny thing is I quickly noticed lines with movement in that too 😞 Well I contacted Pimax on Monday, they had a great email conversation with me, and now the lines are gone and it's perfect 🙂 I can't go in to how exactly, I was asked not to share how as I assume they will do a more proper version in time (plus you could mess up your HMD if you do wrong setting) but it was fast and effective. VIVE take note, that is how it's done. Honestly guys, ditch the Pro 2, I'm glad I had to send it back otherwise I would have missed out on the 8kx. Great headset, sure it's not perfect but I feel it's the best consumer HMD available, and I have first hand experience of tremendous customer support.

Well VP2 is going back for refund, label and all printed and ready to go, and I will not be buying a new one. Instead I have an 8Kx on order 🙂 If that has vertical lines when moving too, well, there will be swearing and crying in varying degrees. See you all in 3 years for the Vive Pro 3.

Matrix confirmed

I don't know why they even have this forum, they clearly aren't interested in communicating with their customers.

VIVE's lack of communication on their own and rather quiet forum is just weird as best, and at worst shows utter contempt for their customers by just ignoring us. We know they post here, they know we know, it's ridiculous. I have been a VIVE fan since day one, owning the original, 2 Pros; and wireless kit. I was looking forward to the Pro 2. Sadly it's just unusable as it is with the lines.

That's terrible, specially when Vive are supposed to be aware of this specific issue. From another post on here where I talked about the problem... VIVE - "The vertical line symptom has been under our high priority investigation since day one, and to clear your suspicions - it is not caused by the firmware updates. We still recommend to update to the latest SW version to receive up to date improvements. Thanks for your understanding." Me - "Hi, that's good to hear. To be clear, you are talking about the pixel lines that show with head movement right, and disappear when still? We aren't talking about the coloured lines that people had originally. Thanks." VIVE - "Yes, we are aware of the symptom." As far as I know, this is the one and only time VIVE have made comment on this issue!

No word on the vertical lines with movement, again, and just like that... they disappear in to the shadows.

I don't understand Vive's complete lack of communication on this. Can it be fixed? Is there hope? This is by no means a cheap bit of tech and this is their own forum, yet nothing.

I haven't returned it yet, but support told me by email the only option currently is a refund. I asked how much longer I can keep it and still return for a refund, and they said the return ticket and label are valid for 75 days. So I may just order another, but I'm waiting to hear back regarding a code to get my original £60 off again... not holding my breath.

Vive have said I can't get a replacement, only a refund. If I order another to try, I don't get my original £60 off 😞

I have made numerous posts about this issue here, on Reddit, and Steam. On one here on this forum, they did eventually respond saying they are aware and have been working on it since day one. I even clarified that they were specifically talking about this issue, that being vertical lines with head movement, and not other reported lines. Other than that though, no communication from them at all if a fix is ever possible, let alone any kind of timeline.