I fully understand your grief and annoyance with HTC support. As your title reads, it really is the worst support ever. Long response times for email (if they get back to you at all), wasting customer time, charging for telephone support, saying you'll get a call back and a call never comes, expecting the customer to spend so much of their personal time identifying the problem etc.
My unit stopped working within 3 months of light use and encountered all the issues I mentioned above and more. Forum link here if you're interested to read and relate to my experience:
Update: This thread has recently been locked, and I have been fobbed off to contact an email address, again getting no reply, so I have started another thread in general discussion:
I myself have had an ongoing issue with them since June 2016 and currently I have sent a formal letter to HTC headquarters in the UK with a deadline date to respond, after which I will be filing legal action to get back my money back from these scam artists which is within the next couple of days - although I am not expecting a response as customer service and satisfaction is unimportant to HTC, but sucking money from your pockets and wasting your time is their number 1 priority from my experience.
I have filed various formal complaints regarding the outrageous service, no one complaint was dealt with. A senior manager there - Mostafa I think his name was - told me when I asked why none of my complaints were addressed that HTC couldn't be expected to deal with every customer complaint across Europe. I was absolutely shocked by this response to say the least, and it says everything about their standard of customer service.
Worst Support ever
in VIVE & VIVE Pro
Posted
I fully understand your grief and annoyance with HTC support. As your title reads, it really is the worst support ever. Long response times for email (if they get back to you at all), wasting customer time, charging for telephone support, saying you'll get a call back and a call never comes, expecting the customer to spend so much of their personal time identifying the problem etc.
My unit stopped working within 3 months of light use and encountered all the issues I mentioned above and more. Forum link here if you're interested to read and relate to my experience:
http://community.viveport.com/t5/General-Vive-Discussion/Forced-To-Take-Legal-Action/m-p/21712?__woopraid=tpWYBfEgoPme&__woopraid=tpWYBfEgoPme&__woopraid=tpWYBfEgoPme#M5166
Update: This thread has recently been locked, and I have been fobbed off to contact an email address, again getting no reply, so I have started another thread in general discussion:
http://community.viveport.com/t5/General-Vive-Discussion/Forum-Admins-Locked-Censored-My-Thread-Forced-To-Take-Legal/td-p/21969/jump-to/first-unread-message?__woopraid=tpWYBfEgoPme
I myself have had an ongoing issue with them since June 2016 and currently I have sent a formal letter to HTC headquarters in the UK with a deadline date to respond, after which I will be filing legal action to get back my money back from these scam artists which is within the next couple of days - although I am not expecting a response as customer service and satisfaction is unimportant to HTC, but sucking money from your pockets and wasting your time is their number 1 priority from my experience.
I have filed various formal complaints regarding the outrageous service, no one complaint was dealt with. A senior manager there - Mostafa I think his name was - told me when I asked why none of my complaints were addressed that HTC couldn't be expected to deal with every customer complaint across Europe. I was absolutely shocked by this response to say the least, and it says everything about their standard of customer service.