Tony PH Lin

2024-04-26T10:05:33Z

We understand what's your requirement and expectation, and may need to have internal discussion and estimation how we can support this and the possibly timeline.

Might get back you shortly next week.

Thanks.

Wednesday at 03:00 AM

@GoranW, I've sent you PM to learn more about your use case and how we can do a proper release plan accordingly.

Thanks.

April 13

Hello,

Do you mean using WAVE SDK 3.2.0 buit app can't run on latest Focus 3 ROM (960)?

The newer FOTA of Focus 3 support across different accessories (Ultimate tracker, facial tracker) and feature improvements (like hand tracking) LBE services etc.

So there is no guarantee backward compatible for such old legacy SDK version (as I remember 3.2 was in 2019).

May we know further about your use case and impact, also you can PM the error log to see if there is easy fix or not?

Thanks.

April 13

Hi @nande,

Thanks for the inquiry for Unreal sample.

Please refer another sample from our UE Team.

And feel free to give us your inputs.

https://github.com/ViveSoftware/Februus-MR

April 10

Hi @GoranW,

For your first addressed issue, we have repro. and clarified it's our logic control error not to show your app icon correctly.

The solution is under verifying, and we will let you know the schedule on next FOTA release update.

And for the second question, the icon effects are manually designed for "Stock apps" you mentioned so it's not designed for developer usage.

Thanks.

April 8

Hi @Vivi Wu, if you can support LBE client case.

April 8

Hi @namasho,

Sorry for late reply, currently this setting can't be access in VR Mode in XR Elite.

May we know more detail target use case?

You can PM if it's confidential for you.

Thanks.

April 8

Hi @Angry Monk,

New FOTA has been rolled out last Wed to support 75HZ.

Please refer Release Notes, thanks.

April 8

Hi @GoranW,

One more info. to let you know the recent change were to add the background (previous was black), and also the recent apps you used to show on the right-hand side. So basically your app icons shouldn't be impacted or changed.

Please keep us posted when you check the suggestion from ChengNan, thanks.

April 2

Hi @Angry Monk,

Just receive the news there will be new FOTA upgrade on Focus 3 shortly this week to support 75HZ.

Please stay tuned, thanks.

April 2

Hi @nande,

Yes, the Spatial Anchor is enabled from WAVE SDK 5.4.0 few months ago 2023.
https://hub.vive.com/storage/docs/en-us/ReleaseNote.html#release-5-4-0

Also we showcased in March GDC the multiple players with Mixed Reality using Spatial Anchor as coordination alignment.

Check it out for the video, and we're planning as open source project on Github shortly.

March 28

Hi @kat7475,

Could you support us with crash log since we can't tell the root cause easily from the description or our experience?

You can PM me if there is confidential info. from your side.

Thanks.

February 29

February 29

Hi there,

Most developers join VIVE Forum without issues, but we still receive few developers that miss the last steps to complete the registration process.

Here is a short video tutorial help you to ensure all steps are done.

1. Visit VIVE Forum and click "Existing user? Sign In" link on the right-upper side.

2. Click "Create New Account".

3. Fill in the Application Form and click NEXT

4. Check the box to receive latest news or not, then create account.

5. Go to your mail box and enter the verification code

6. Enter your Display Name (NOTICE: this is important step to ensure you can use HTC account as SSO one to join Forum)

All good to go now.

January 25

Hi @GabrielR,

Thanks for helping us to finding the issue, and we have quick verified to find the issue on our script.

We're preparing the Hot-fix version of SDK shortly to resolve this.

Meanwhile, we encourage you can visit our Open Source project Jelbee MR developed for MR application using Scene Perception SDK.

Thanks.

January 21

Hello,

Not sure what's the issues you encounter, and maybe one of the possible reason that Focus 3 have been used more on enterprise applications so part of our clients and developers have contacted us directly via mail or sales window.

You may try this discord link to see if it's helpful for you.

Also we're welcome you to leave your inquiries here to get the support.

Thanks.

January 4

About 3 sec to turn off the screen after proximity sensor isn't cover is our design.

And the "sleep" timer mean the period when the system really enter the suspend mode, and before that time the overall system (like tracking data should be valid).

After quick check internally, one potential cause is the WAVE SDK design change.

May I know if you use SDK version prior to 5.2.2?

If yes, you can use newer version which may ensure the system is alive in these interval before enter sleep.

Hope this can resolve your issue.

January 3

Hi @DustyLv,

For your first question, yes the marker is capable to move and tracked with a timer update base (like you mention 20sec). Also you can place 1-99 markers in the scene but the performance will be varied if the system need to proceed more markers.

And currently there is no existed path to work with other AR related SDK at this moment and we put these on backlog first.

Regarding to passthrough image you request, could you describe more expected behavior from your use case?

January 3

Hi @noobsVR,

To change timeout setting for proximity sensor is related to battery life and DoU, so you can have two options from system level.

One is to change from Focus 3 Setting Page, and the other one we provide VIVE Business Plus service for enterprise customers to manage this setting to apply multiple devices.

Thanks.

January 2

Hi @DustyLv,

Happy New Year!!

For using Aruco Marker, there is one Open source project for your reference.

https://github.com/ViveSoftware/SharedSpaceExperience

Additionally, we're working more samples like Spatial Anchor and plan to release shortly.

Will keep you posted.

December 15, 2023

Here are some update regarding to Marker and Spatial Anchor support status.

December 15, 2023

Hi @VincentCXR, @SzendeffyB,

Sorry for late response.

Currently we have Marker SDK and Spatial Anchor supported on WAVE version.

https://hub.vive.com/storage/docs/en-us/UnityXR/UnityXRTrackableMarker.html (Marker)

https://hub.vive.com/storage/docs/en-us/UnityXR/UnityXRScenePerception.html#spatial-anchor (Spatial Anchor)

For the OpenXR part, we just have our XR_HTC_anchor to pass the specification review so we're planning to enable on XR Elite and will keep you posted once the schedule is confirmed.

Regarding to Marker for OpenXR, may we know the target extension you used for OpenXR Aruco Marker was "XR_MSFT_scene_marker" or other extension?

This input may help us to estimate either propose new extension or alternative to support other existing extension for implementation.

Thanks.

December 6, 2023

Hi @ShuiMo,

From WAVE SDK 5.5.0, we only support 64-bits in order to have larger virtual memory and better performance for content usage.

This trend is aligned for Android platform plan on Google Store.

Since some of the device services on Focus Plus were 32-bits, so it's recommended to use WAVE SDK 5.4.0 or prior version.

Thanks.

September 15, 2023

Hi All,

We're glad to update you the Unity plugin to support both PC and AIO are also online.

And we slightly change the link for Unreal for your reference.

Unity:

https://developer.vive.com/resources/openxr/unity/overview/

Unreal:
https://developer.vive.com/resources/openxr/unreal/unreal-overview/

Please keep let us know your comments and trial results, thanks.

September 14, 2023

Hi @yijing,

About the install DP device apk failed issue, we clarified the issue was fixed this in 5.3.2-r.4.

You can use the latest one to verify.

Or you can use command “adb install -r -g -d Vive_rrClient.apk” under the folder to install it.

Library\PackageCache\com.htc.upm.wave.xrsdk@5.2.1-r.1\Runtime\DirectPreview\Binary\RRClient

Let us know if it's working on your side, thanks.

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