XerosII

Full list of info that was requested: HMD Serial and date Manufacture: FA6C7JJ01906 2016/12 Purchase Date: March 2017 Grey Screen: Immediately whenever I look down or directly at one of the basestations. The problem gets worse over the course of an hour, and after that is unplayable for about an hour (constant grey screen flickering). When problem began (more or less): August 2017 Your location: Canada OS Version: Windows 10 Computer Make/Model or Motherboard if homebuilt: ASUS Maximus IX Hero RAM: 64GB ddr4 Networking or other cards plugged in to motherboard: Just the graphics card, using the onboard networking Graphics Card: NVIDIA 1080 General Computing Environment and Set up: Home office environment. Play area is approx 2.5m x 2.5m Steam Version: Built: Sep 27, 2017, at 08:07:20 Steam API: v017 Steam package versions: 1506520001 VR Home Beta enabled/disabled: Enabled Viveport installed/not installed: Installed Oculus or revive or other VR environment installed: No. Looking forward to any further information

I have just started experiencing the same issue on my Vive. The room temperature was only about 27 degrees celcius. I also blasted the A/C to get the temperature down to around 20 degrees and the problem still persisted. I've narrowed it down to the two sensors beside the front facing camera, and if I put black electrical tape over those two sensors the headset will behave normally. But this doesn't seem like a viable long term solution. I purchased my vive in March, 2017 and the serial number is: S/N: FA6C7JJ01906 2016/12 Is there any official word for HTC regarding what to do about it? I happy to RMA the device if necesary, however I'm also developing VR content and can't go too long without the headset. An exchange type of thing like the video card manufacturers do would be amazing.

So I don't see any Vive Developer or Support staff responding to that discussion. So why did you move everyone to it just to ignore it? I just started having this exact same issue for the past week. My room is 27 degrees Celcius and the two sensors beside the camera are the ones crapping out. If I put electrical tape over the sensors so they stop receiving signals it works, but why is it doing this in the first place? My house was over 30 degrees all summer and everything worked fine. Any official help from Vive support?