Elektrobomb

Yeah, my headset was repaired in a local (if you can call romania from the UK as local) place. I attached a short explanation of the problem and how to test for it in both english and romanian (i have a romanian friend who translated this for me). According to everything i have received from HTC the headset was just "repaired" and not replaced in any way. the serial numbers etc are the same. To be honest i didnt hold out much hope for it being repaired when i sent it off but the tech on support was just follwing a script and i suspect he wasn't allowed to do anything else until the headset had been through their repair desk. now it's back and i have been able to talk to them again, i pointed thenm to this forum and gave another explanation of the problem and they have escalated the request, whatever that means. My room in july is only about 25 degrees c so it's not too hot. Basically at the moment i am gunning for a replacement headset as it's a really expensive item and i just want it to work. i know that's not very helpful for HTC or for the other people here who are out of warranty but you can probably understand my position as well. I havent been able to use this fantastic piece of kit for more than an hour at a time without getting frustrated with it and i'm not gonna have much time to use it in a month as i am going to uni

Yeah, my headset was repaired in a local (if you can call romania from the UK as local) place. I attached a short explanation of the problem and how to test for it in both english and romanian (i have a romanian friend who translated this for me). According to everything i have received from HTC the headset was just "repaired" and not replaced in any way. the serial numbers etc are the same. To be honest i didnt hold out much hope for it being repaired when i sent it off but the tech on support was just follwing a script and i suspect he wasn't allowed to do anything else until the headset had been through their repair desk. now it's back and i have been able to talk to them again, i pointed thenm to this forum and gave another explanation of the problem and they have escalated the request, whatever that means. My room in july is only about 25 degrees c so it's not too hot. Basically at the moment i am gunning for a replacement headset as it's a really expensive item and i just want it to work. i know that's not very helpful for HTC or for the other people here who are out of warranty but you can probably understand my position as well. I havent been able to use this fantastic piece of kit for more than an hour at a time without getting frustrated with it and i'm not gonna have much time to use it in a month as i am going to uni

Having sent the headset in for warranty repair, it came back and the same issue is present. However, i may be able to shed some light on the wear vs software debate going on. my headset was purchased in march, however it was first opened and used on the 1st of july (as i wasn't allowed to use it until after my exams) and the first thing i did with the headset was install all of the firmware. And have had tracking issues for all of the time i have had it. thus, this suggests that at least in my case it isnt wear as the headset had had this error since the first day of use.

I sent my headset off and it arrived at htc repair facilities today. I enclosed a small note in oth english and romanian (where the headset was being repaired) saying that the issue only shows up after 30-40 mins of use so that the vive is not misdiagnosed as fixed. Hopefully it comes back fully repaired / replaced asap. will get back to this thread with the results of the warranty repair when i get the headset back

I concur with Aidarpro. mine seems to heat up after turning on steamvr and starts having issues localised to specific positions in the room (position and rotation must be same for tracking to be lost consistently) at about 46 degrees. These losses in tracking do not occur when the headset is at 40 degrees. another thing that may be notable is that the headset idles (plugged in but with steamvr off) at about 40 degrees for me even though the temp of the room, is about 24 degrees. just as aidarpro says though.. these specific points at which it loses tracking seem to spread to more and more areas until the headset is flashing grey almost constantly if you move it about the space. I have a friend with a vive that works properly and i am going to try and get the same reading for temperature with his that i did with mine. i contacted vive support though and after a lengthy troubleshooting session they are going to take it in to try and repair it. i'm going to put a piece of paper in the box with the headset as well though accurately describing the problem so that they dont just assume it's fixed

Hi all, i'm another user reporting similar issues. headset tracks perfectly but then loses tracking more and more frequently after about the 40 minute mark (from cold as it were) until it becomes unusable. apart from the time when it is malfunctioning the vive is spectacular so this is very disappointing. I wasnt even aware of the heat issue until i went to look up the serial number for vive support and practically got burned by the hdmi cable (think phone playing 4k videos left out in the sun hot). I think i have an ir thermometer so i'll get a reading off the cable tomorrow for how hot it is inside the vive. Something interesting i saw as well. my headset was also manufactured in 2016/11 just like someone else here and has a similar serial number. possibly a connection with manufacturing date? I just came up with a test for the vive to see the effect of heat over time on the headset. I have sandwiched a thermocouple thermal probe between the hdmi and usb ports on the vive headset and then placed it on a flat unmoving surface just in the steamvr home. initially the temperature was 27 degrees in the room and withing the first minute the temp at the hdmi port was 31 degrees. after 15 minutes the headset view had started "wobbling" (moving a few mm in either direction) and the temp was up to 48 degrees but so far the headset is still tracking. However after 30 mins the headset hit 52 degrees internally and tracking started to suffer. unplugging it to let it cool down resolves this issue temporarily. the headset displayed grey almost constantly afte 45 mins (the internal temp was 55 degrees c by this point) but covering the two front lower sensors indicated by others did fix the issue immediately even though the temperature remained at 55 degrees (obviously).