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Dave0590

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  1. I just played for 1h15-1h30 today and started to get the grey screen with the new 3-in-1 cable HTC sent me. It looks like I'm in the same situation as you .
  2. Hey Aidarpro, I also received a new 3-in-1 cable from HTC and did some testing tonight. There doesn't seem to be any improvement for you with the new cable. I only played for one hour but didn't have any tracking issue during my play session. It was however a cool day and the front part of the headset did not feel as hot as usual. I will re-test it tomorrow for a longer period of time and inform you of the results.
  3. Hello everyone, it looks like more people are joining in with the same issue. Quick update: I will receive a new 3-in-1 cable probably this week and will be able to do more tests with it at the beginning of next week. This will allow us to check if the cable is at fault or if it is the HMD itself. I will keep you guys posted.
  4. @jagibson Could you please consider my input from page 13? Thank you. I'm actually the one who went over my friend's house last weekend. I tried my headset with my 3-in-1 cable with the rest of my friend's Vive equipment (base stations, controllers and link box). I forgot to mention in my previous post that I did not try my headset with his old 3-in-1 cable or his headset with my cable (my headset was tested with my cable and his headset was tested with his cable). Now that I think about it, it would have been a very important information to have. I might not be able to re-test shortly so if anyone else in this thread has access to another 3-in-1 cable, it would be one of the few things that I have not tested yet.
  5. @Aidarpro Pleased to know that my test is useful to you. I only brought my headset to his house. The rest of the Vive equipment used was his (base stations, link box, USB/HDMI cables and controllers).
  6. @jagibson @Synthesis Hello everyone, I did some more testing this weekend and here are the results: I went over a friend of mine who also owns a Vive. I brought my HMD to test it on a completely different setup and in a different environment. He has an Intel i7 6700K cpu, 16 gb of ram, ASUS Z170 board and MSI GTX 1070 graphics card. He doesn't have Viveport or Revive installed and he's on SteamVR beta. His setup is in the basement so it was pretty cool, about 21-22 °C/70-72°F. I live on the second floor of an apartment building. This time of summer, my room temperature is about 25-26°C/77-79°F. It took at least a good hour of game session but the headset's tracking finally gave up. It takes only about 30 minutes in my apartment to lose tracking. It thus seems to be correlated with room temperature. We then tried his headset for almost two hours without any issue. I don't have the manufactured date of his HMD but he purchased his Vive 2016/11 and it came with the old 3-in-1 cable. The manufactured date of my HMD is 2016/12. I purchased it in 2017/02 and it came with the new 3-in-1 cable. The flashing grey screen problem first began at the same position of my friend's play area when compared to mine. This lost of tracking then gradually spreads over pretty much the entire play area with time. I attached a photo to this post where lost of tracking is first experienced with my HMD. This is true for both my play area and my friend's. TLDR: I tried my HMD over at my friend's house who also own a Vive. My headset would still get the flashing grey screen problem after 1 hour. We encountered no problem with my friend's HMD during our play session of almost 2 hours.
  7. HMD Serial and date of purchase: FA6C3JJ01359, February 17 2017 Grey Screen: it flickers after about 30-40 minutes (variable) and can stay grey after a while. When problem began (more or less): Around May 2017 Your location: Quebec, Canada OS Version: Version 1703 OS build 15063.483 Computer Make/Model or Motherboard if homebuilt: AMD Ryzen 1700, MSI X370 Gaming Pro Carbon RAM: 16 GB DDR4 Networking or other cards plugged in to motherboard: None Graphics Card: Zotac GTX 1080 AMP! Version: 384.76 General Computing Environment and Set up: 1 monitor via DP only Steam Version: beta VR Home Beta enabled/disabled: enabled Viveport installed/not installed: not installed Oculus or revive or other VR environment installed: not installed. Might take a picture later.
  8. Hey everyone, I usually never post on forums but I had to create an account just to discuss the problem. I'm having exactly the same issue as those saying that their headset could be overheating. After 30-40 minutes of playtime, I would gradually begin to lose tracking (grey screen) until it is unplayable. Like others mentioned, blocking the front sensors of the headset (where it is the hottest) does indeed prevent it from losing tracking. I also tried cooling the headset for about 25-30 sec near my AC and the problem went away for 15-20 minutes. With that said, I'm experiencing pretty much the same thing as most of you guys. I purchased my Vive in February of this year and the problem started around May. I'm on the fence about what I should do and this is why I'm reaching out to all of you. I chatted with the Vive support. After going through the troubleshooting, they decided I should send the headset for repair so they opened a ticket number for my case. All I have left to do is send away the headset. I'm taking the weekend to think about it. I read OutpostVFX's experience a few posts above and this tells me that sending my headset away for repair could be a waste of time. I told Vive support that the problem doesn't seem to have been resolved by HTC themselves. He assured me that they would do a thorough diagnosic and repair for my headset, though I fear it will come back with the same problem a few weeks later. I don't understand why we are not offered to have a brand new headset through RMA in the first place. Sorry for the long post, I just had to share my experience which is pretty much the same as everyone else on this thread. If anyone could shed some light on what I should do (send the headset for repair or wait for HTC to come up with a solution?), it would be appreciated.
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