Vildan

My new HDM has the same SN and others inform, like my old HDM.

Aidar, I'll try to look it in the evening. I sent my hdm to HTC center in Romania and the sent me back theyreplacement. Honesty speaking, it isn't important for me, if I got back a new one, or I got back just hdm, which was in using, but which works fine. The main important thing, is that they have my hdm to test, and I have hdm, which works good. And I believe , they can solve this problem :)

Hello everyone, i sent my HDM to tests and got the replacment HDM from HTC. So , for now, it works fine. My Children had 2.5 playhours. In the same time, the tempreature was about 26-27C, and the tempreature of the HDM's front panel was 39.7 - 39.9C. (When the problem started, it was 31-33 С temp in the room, and 41 С front panel.) I hope, it didn't connect with the tempreature, and my Hdm would work fine days after days :) I hope HTC can find out the reason of this problem. By the way, if my new HDM wuold work fine, it means, that the others parts of Vive are not connect with the problem. If this information is true, the HTC team would solve the problem more faster. During 1 month i'm going to test several times. I think soon this problem will be solved

I'm glad that you've connected here. You are Technical Specialist, it's very good. Some of us sent our HDM with this problem to HTC and we still haven't got any news about the analysis of it. Write here please also, what the news about this problem in common.

HTC team, it isn't normal, that you make no reaction on your clients posts here.

HTC team why still no reaction here on my and others last posts?

HTC team, please make a reaction on my last post. Thank you.

Hello everyone, it's very sad situation, that we , after so many time, don't have any info about it. More over, they have my HDM and no one can tell me, did it show the problem or not. I'll got the replacement hdm soon and make some tests. I hope all will be fine. I'm realy grateful John ( ) for his care, but even the support team on this forum is helpless. I think we have a communication problem between US and Eu offices of HTC. Support team, can you add to this conversation a real tech spetialist or anyone from the executives , who is responsible for problems like this (it's better). I think they want to have a conversation with their clients. I know, that HTC repair center in Romania has some wrong HDMs, so, let them write, how the analysis of they. HTC team , let's work together!

Hello, i'm sorry, but i don't use the surge protector with base station, only for linkbox. , is there any news about the problem with your new HDM ? Did you notice this problem again?

Hi everyone. it's a very bad news , that your replacement HDM has the same problem. It means the problem might be with Linkbox or power adapter, wich give too many power for HDM and after some time the sensors in HDM begin work not good. Thet's why firstly all HDMs work fine. , what do you think about it.

Hello is there any news about your new HDM? Is it Ok or it has the same problems?

No. i don't have any cameras or another devices with IR lights.

HTC, could you make a software to let us turn off the sensors manunaly. We can find bad sensors and close it by software. But the main question is why all have worked good earlier with the same cables, without closing sensors etc. HTC, ( ) please comment this 3 idias about this problem: 1. Something happened with software, so it's intresting for me, why HTC and Steam unable to solve it, why they don't give us old ver of software to test? 2. Bad cables (Spoilage) , which , after some time, begin provide more energy power then normal, and overheat HDM. I hope it the right answer. Soon i can test 2 different cables. But here (http://community.viveport.com/t5/Technical-Support/flashing-grey-screen/m-p/10066/highlight/true#M2643) stikaz wrote, that he tesed with new cable and it didn.t work. It's very bad. :( 3. Bad HDM's sensor (Spoilage) after some time the begin averheating even under standart energy power. And in different HDM the bad sensors are in the different places. (We can see, that some people wrote about bad sensors from the left, some people wrote they are from the right etc). we are waiting you comments

please make a reaction to my post: "Hello everyone. Is there any news about our problem? I have 3 questions to HTC team. 1) Did you use the HDM with this problem with new cable? What was the result of this combination? 2) Did you send the new cables to your custumers, who has this problem? If you sent, how the result? If you didn't send, when are you going to send? 3) Now, after so many time, could you say, that your conclusion about bad cables is the right conclusion? Share us please, what test you did to be shure that the problem because of the bad cables. Thank you for your answers."

Hello everyone. Is there any news about our problem? I have 3 questions to HTC team. 1) Did you use the HDM with this problem with new cable? What was the result of this combination? 2) Did you send the new cables to your custumers, who has this problem? If you sent, how the result? If you didn't send, when are you going to send? 3) Now, after so many time, could you say, that your conclusion about bad cables is the right conclusion? Share us please, what test you did to be shure that the problem because of the bad cables. Thank you for your answers.

, you wrote you have 2 Vives. Could you try to use bad vive with cable from good Vive and vice versa please, and tell us the results?

Hello, I bought it in technopoint.ru dns company. Dave0590 , when you tried your frend's HDM in your room, did you use your new 3 in 1 cable? If you used your cable and his HDM was OK, it would been mean, that cable isn't problem.

According to what wrote here, it's obviously spoilage. HTC, it's important for us, how are you going to make exchange activity. I think, if we just take it to shop, they won't do all in right way, and after some time, back it to us with this issue, like we read here from some people.

HTC, how close you to win this grey issue? Write here the progress please twise in a week at least

He everyone, my turn to show a lot of information ;) HMD Serial and date of purchase: s/n FA72NAB00209 Vive was bought in April 2017, made 02/2017 Grey Screen: does it flicker or stay solid grey? Solid grey When problem began (more or less): In May 2017. I described the problem in my comments here "About environment wrote before "I made a test. Firstly I started play in game (battle dome) before game temperature of front panel Vive (around the camera) was 28-32 Co, after 15 min it became 38-41, in that moment the flashing started. Then, I left Vive (without turning it off) close to cold accumulator for 30 min. After that the temperature was 23-26. I played the same game for 30 min (a little bit more, than last time, because the start temperature was lower) and flashing came back. I checked the temperature of the front panel, it was 38-41." During this test nothing else around me changed, there wasn't any other impacts or something else, which can make the flashing." Today the temprature in my room was about 27-28 C, and I could play 1 hour or a little bit more. Ofter the flashing started, the temp of front pannel was 39 - 40 C. My CPU temp was 65 С and GPU was 80 C Your location: Russia, Tyumen OS Version: Windows 10 , ver 1703 (r15063.483) Computer Make/Model or Motherboard if homebuilt: Asus P8H77-V LE , CPU Core i5 3570 RAM: 24 Networking or other cards plugged in to motherboard: Reaktek internal network, usb pci card (but i bought it after the problem started and it didn't help) Graphics Card: Asus 1080 Ti Turbo . Driver Nvidia 384.76 General Computing Environment and Set up: 1 Monitor via DisplayPort, 1 Xbox 360 Wireless Gaming Receiver for Windows, Asus Bluetooth usb receiver (i tried to dismiss it, but id didin't help) Steam Version: beta VR Home Beta enabled/disabled: enabled Viveport installed/not installed: installed ver 1.0.8889 (r1040) Oculus or revive or other VR environment installed: No Photo of the room your vive is in: HTC, how the progress of finding the solvation to this problem?

How many lights were before upgrading?

I changed my GPU from 1070 to 1080 ti , i reinstalled new vertion of GPU drivers. On this sunday i'm going to try play.

HTC, I'm glad you in business. I'm going to give you all the information on weekend. Now I'm in business trip.

it's good idea to use teamviewer or special monitoring software to help HTC solve this problem. HTC, what do you think?

There is one intresting thing: some people wrote, that the flashings came back even after they changed HDM in warranty. I hope it's because of software.