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About Willahondro

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  1. Hello. We're sorry for the inconvenience. I will PM you with your tracking number so you have that.
  2. Excellent! I'm glad that you will be able to enjoy the Vive! If there is anything else that we can do please don't hesitate to contact us!
  3. Hello . If this was a Commercial Edition Vive that you purchased, the code for content should have been on the receipt provided by the retailer as they have been allocated a stock of codes for supplying new users. The email from HTC would only come after the codes have been redeemed. If you could PM us a readable copy of your proof of purchase, it may be possible for us to help this process along. Thank you for your time and patience!
  4. Hello! We apologize that you're having problems with the code redemption website. Can you please try the following?: 1. Clear your internet browsers cache (including cookies) https://www.ghacks.net/2015/02/05/how-to-clear-web-storage-in-your-browser-of-choice/ 2. Reboot the browser and try to go to www.vive.com/code 3. See if it will allow you to enter your code If it is still not successful, log out of your vive account, and try to redeem the code as a Guest Please let us know how this goes. Thanks!
  5. To resolve the Compositor issue, could you please close out steam, and reopen as administrator? If that does not work to start the compositor, you may need to uninstall and reinstall Steam. Regarding the issue with the HMD; If you get the compositor working it may clear up the issue you're having with the HMD. If it does not, please try the following: 1. bypass the link box and connect the 3in1 cable from the HMD directly to the PC and test it. --If that doesn't help-- 2. try to bypass the link box and use the short HDMI and USB cable and connect it directly to the HMD. Plese let us know the outcome of these tests.
  6. Hi. Thank you for the information. The issue that you’re running into might be related to the SteamVR software, your power management settings in Windows or in the Nvidia control panel, even the graphics card or it’s drivers. Based on what you described regarding using the Vive on another computer, it does not sound like the Vive hardware is the problem. Some things you can try: Disable power management of Vive USB Devices in Windows Set power management mode to ‘Prefer Maximum Performance’ in the Nvidia control panel Perform a clean reinstall of the GPU drivers Trying previous GPU driver versions Reinstalling SteamVR, or trying the SteamVR beta Make sure you are not using any 3rd party cables to connect the Vive to the GPU It may be worth reaching out to Nvidia for further troubleshooting.
  7. When you say that you played with the NVIDIA power management settings, did you confirm that it was set to 'Maximum performance'? Regarding the uninstall of the Vive Software as well as the Steam software; did you reboot the computer before you tried to reinstall them? If you've confirmed all of this, can you try to bypass the link box and connect the 3-in-1 cable directly to the PC? Looking forward to hearing back from you!
  8. Thank you for the confirmation. To being the troubleshooting process, When the new card was installed, did it do a check for updated drivers and install those or did it just install the stock drivers for the 1080 Ti? If it did not install the latest drivers, that's the first place we want to start. Incidentally, this drop off in performance, are you experiencing it across the board, or does it happen during specific activities? I look forward to your reply. Thank you for your time.
  9. Hi there . I'm sorry that you're running into issues with your headset not tracking. To begin the troubleshooting process, can you tell us if you are using the GPU's HDMI port for the Vive? If so, have you tried using a different HDMI cable? If you are not using the HDMI Port on the HMD, please do so and make sure you're not using an adapter / splitter or accessory. Looking forward to your response. Thank you!
  10. Hello . To clarify your issue, you upgraded your video card from a Sapphire Radeon 290 Tri-X video card to a GeForce GTX 1080 Ti video card, is that correct? And the Vive performance went downhill immediatly after you installed the new hardware?
  11. wrote: Why is this marked "Solved" when it clearly isn't? I'm having the same issue, and I came here to see a solution, not a write-off. Hello C_W_B. I'm sorry that you are having the same trouble. If the previous user was able to contact support to get their issue resolved, they may not have returned here to post the solution. In order to assist you to the best of our ability, please contact support at: https://www.vive.com/us/support/contactus/ Please include all the relevant information, and our support folks will be in touch to follow up with you. Thank you for your time. ~Will
  12. Hello, Have you had an opportunity to try Vive Video? Here is the link where you can obtain it: https://www.viveport.com/apps/4f5f140a-0928-4fcb-8023-93dc212eac17 You may need to copy and paste the link into a new window, but installing this program should enable you to watch YouTube in the VR Environment. Please let me know if you are able to try it out. I look forward to hearing from you! Thanks, ~Will
  13. Hello , I'm sorry that you are having issues with getting a response. Please private message your full name, and your email address so your request can be located. I will be able to provide more of an answer once your information is recieved. Thank you, Will
  14. Hi cptmrcalm, Thank you for getting back to us. I'm glad that the problem has seemed to resolve itself and you are able to use the Vive. Please let us know if the issue repeats itself so we can dig in and figure out what's causing the problem. Thank you, William E.
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