Synthesis

You'll need to contact www.vive.com/us/support/contactus and have your Vive sent in for repair. Thank you, -Jack S

You'll have to replace them. Contact Vive Live Chat support for an RMA. www.vive.com/us/support/contactus (For US region, change the region code out for yours) Thank you, -Jack S

Were you able to get the card to work on another PC? It might just be the card is dead. PCIe standards probably aren't going to change with a firmware update. Even if there was an firmware/driver incompatibility, it just should show up as an unknown device, but it would show up. The only reason I think it would simply not register is either the PCIe bus is broken on the PC (unlikely if other cards work) or the card itself is damaged and unable to interface correctly. Thank you, -Jack S

May I ask why you need a extension cord for 3.5mm audio? Didn't like the built in audio? Thanks, -Jack S

I'm sorry to hear that. Unfortunately, without a device to repair, there's not much we are able to do to assist you with that situation. Is there anything else we can help you with? -Jack S

One extra cable to tangle? Can you expand on that a bit? I'm not sure what you mean. Thank you, -Jack S

Hi there, So you're saying the card doesn't show up at all no matter where you slot it on the motherboard? Did it ever work before or is it new? Thank you, -Jack S

Maybe roll back the Win 10 update? You're just barely above Minimum requirements for Vive Pro, so you may be able to get it to work, but there may also be some issues with it on certain applications. Specs here: Processor: Intel® Core™ i5-4590 or AMD FX™ 8350, equivalent or better. Graphics: NVIDIA® GeForce® GTX 970 or AMD Radeon ™ R9 290, equivalent or better. View the complete list > Memory: 4 GB RAM or more Video out: DisplayPort 1.2 or newer USB ports: 1x USB 3.0 or newer port Operating system: Windows® 7, Windows® 8.1 or later, Windows® 10 Upgrade to Windows® 10 for the best results with the dual front facing cameras * Driver is required to download and install before using VIVE Pro under Windows® 7. Thanks, -Jack S

You don't have it? What happened to it? Thanks, -Jack S

Do you need to get a replacement 3-in-1 cable? I may be able to help you with that. Thank you, -Jack S

Very interesting. Thank you for letting us know. I'm going to look into 430.86 and see if anyone else has had issues with it. Thanks for the information on the laptop too, that will help. -Jack S

MiniDP to MiniDP is totally fine. It stops happening if you switch to Extended Mode? That's interesting. Direct Mode only is what's recommended but Extended Mode was left in for testing purposes. Is there another PC you can test it on? I want to rule out the device if at all possible. Thank you, -Jack S

That sounds like some unusual system instability. You may want to reinstall your motherboard drivers if you're seeing BSOD crashes when you plug or unplug cables. The problem may lie much deeper than simple windows device drivers. Depending on how much of a hassle it would be, if I were you, I'd probably reinstall my operating system too, just in case. Thank you, -Jack S

Hi Chg, A) Vive Pro uses SteamVR as it's platform for running the full VR experience. You're going to need that at the very least. If you have VR content in the form of a game, running on Unity or Unreal or something like that, you can just launch the executable if it's compatible with SteamVR based headsets. B) You can't 'load' content into Vive Pro since it doesn't have any internal storage. It must be connected to a PC, running SteamVR and from there (The PC) your content can be run. Thank you, -Jack S

Check graphics drivers first. Either update them if they're out of date or roll them back if they just updated and this issue appeared. Also, do a thorough scan for viruses or malware. Unexplained CPU use can be a result of malicious software embedded in your system. Check your CPU cores too and make sure they aren't throttling themselves over unusual heat. If that's the case, it might be time to clean the dust out of the fans and case. Thank you, -Jack S

Its probably the cable. Try another one or replace it if you don't have a spare. Thank you, -Jack S

Sorry, that's my forum signature, it wasn't directed at you. I get a lot of questions about that error and in the interest of efficiency, put it there so people would read that before asking me. Check your display settings and try returning everything to default. If you had other monitors, disconnect them first and just use the laptop as is. Thank you, -Jack S

There isn't a specific crash report function you can manually access, I'm looking for the "Create System Report" output Thank you, -Jack S

Contact Live Chat support www.vive.com/us/suppport/contactus and set up an RMA with them. Thank you, -Jack S

Let's conduct this in private messages for the security of your personal information. I sent you a message.

That's unusual. Could you create a SteamVR system report from after it crashes? There might be some information in there that helps us understand where the problem is. You can PM me with the report. Thank you, -Jack

That could be the case. What laptops are you using? What cables? Are these Vive Pros? Thanks, -Jack S

Hi Michael, How many trackers do you have, and what do you mean by "Let sit over night?" As in you just left them on? That shouldn't be an issue by itself. Try repairing the trackers and running room set up again. Also, check your base stations and make sure they're both showing the correct number of internal lights. Thank you, -Jack S

There's a few reasons actually. The least of which is weight, fresnel lenses weight less, thus allowing there to be a lighter headset. More importantly though, they eliminate chromatic aberration, which is the tendency in normal lenses to disort light towards a single point in the lens. It also has a larger "sweet spot" with a clearer FOV compared to traditional lenses. Hopefully that makes some sense to you and helps answer your questions, at least in part. Thank you, -Jack S

Absolutely, the most direct method is to reach out to our Live Chat support at www.vive.com/us/suppport/contactus Thank you! -Jack S