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Tianqi

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Everything posted by Tianqi

  1. Error 301, “A key component isn’t working”, is usually an issue related to USB. Unplug all non-essential USB devices from your PC and restart it. Reconnect your Vive to the PC and see if it is working. If not, unplug the keyboard and mouse. Some users reported that their keyboard is the one that causing the problem. Also try plugging your Vive into other USB ports. If you are still having no luck, reinstall the SteamVR or try installing it in an installation path different from the default one.
  2. If you cannot pair your controllers or cannot pair a second controller, the tips listed below might be able to help you. Make sure the controllers are charged. When something abnormal happens to your controller, this is the first thing you should try. Unpair the controller, reboot SteamVR and pair again. Update the firmware using USB 2.0 port instead of USB 3.0. Clear other wireless devices like TV remotes, cell phones from the play area. They might be interrupting. Reset the controller. Hold down everything except the system button and plug the controller into PC via USB cable. Wait for 5 seconds and release the buttons. Then just unplug it from the PC. Uninstall and install SteamVR and restart the PC.
  3. Always update the firmware when they are available to have a better VR experience. During the update, do not plug in or out any devices, and follow the instructions strictly. If you cannot update the firmware, try other USB ports and use USB 2.0 instead of USB 3.0. Uninstall and install SteamVR could also help.
  4. If your controller's trackpad is not working smoothly or it is oversensitive, it needs to be calibrated. Make sure that you have the latest controller firmware and update it if needed. Then turn off the controller. While holding the trigger and the grip button, press the system button. The controller should turn on, and make a different noise than the standard power on noise.
  5. Error 400 is usually caused by multiple monitors plugged into the PC. Make sure that the link box is plugged into the same graphic card with the main monitor. You can change which is the main monitor in right click – display settings. If it is still not working, unplug other monitors. Try updating the graphics driver as well.
  6. If the “Error C200 Room Setup is Invalid” message keeps showing up, and games can’t be loaded through it, it is probably caused by conflicts created by something installed in the PC. Check your anti-virus software first. If the problem still exists, uninstall and install the SteamVR, update firmware for all the devices, update graphics driver and restart the computer.
  7. Make sure the cables are connected correctly. The orange cables from the headset should be plugged into the orange ports on the "VR" side of the link box. 
  8. If your base stations cannot be detected or don’t work steadily, you can try the steps listed below: Make sure the base stations are set up at the correct height (at least 6.5 feet) and angle (30-45 degrees down). Also make sure the base stations are mounted firmly without shaking when connected to power. You can find more details in Base Station Mounting Guide. Make sure they are properly set up for sync: for optical sync, one base station should be “b”, and the other one should be “c”; for cabled sync, one should be “a”, and the other one should be “b”. Update firmware. Turn off the Bluetooth function of other devices nearby.
  9. Common symptoms include jittering when moving head fast, delayed images, motion blur and etc. Solutions are listed below: Make sure that the PC meets the minimum system requirements for Vive. You can download and run the SteamVR Performance Test. Check if there is a second monitor connected, and if so, unplug it. If you are using a laptop, make sure it is connected to the power. Display the frame rate (Steamvr-settings-performance-display frame timing), then run the game and check the frame timing to figure out what (CPU or GPU) might cause the problem. Update all the Vive devices and the graphics card driver. Update Windows if necessary. Try different USB ports.
  10. If you cannot see your controllers in VR or they are drifting away from you, please take a look at the following tips that might help you. Make sure the controllers are charged. When something abnormal happens to your controller, this is the first thing you should try. Also, the low battery sometimes can lead to the drifting problem. Make sure they are in the play area. Check if there are reflective surfaces (e.g. windows, mirrors, glossy walls, etc.) that are interfering tracking and put covers on them. Update the firmware if needed. Clear other wireless devices like TV remotes, cell phones from the play area. They might be interrupting. Reset the controller. Hold down everything except the system button and plug the controller into PC via USB cable. Wait for 5 seconds and release the buttons. Then just unplug it from the PC.
  11. If you are experiencing blurry images, it is probably because the headset is not properly adjusted. You can follow the steps listed below to have a better VR experience. Adjust the lens distance: Pull out each lens distance knob (on both sides of the headset) to unlock it; rotate both knobs to adjust the distance; push each knob to lock it back in after you finished adjusting. Adjust the Interpupillary Distance (IPD): IPD is the distance between the centers of pupils in your eyes. To change IPD, rotate the IPD knob located on the right side of the headset. As you adjust it, the distance will be displayed on the screen. You can find more details from Page 8 to 9 on HTC Vive user guide.
  12. If the headset icon in SteamVR window is pulsing green, or the screen on the headset is displaying light grey, it means that the headset is losing tracking. Possible solutions you can try are listed below: Make sure that the headset is in the play area, which means that it is in the view of at least one of the base stations. Check the base station and make sure they are working normally with the green lights on. Make sure the base stations are set up at the correct height (at least 6.5 feet) and angle (30-45 degrees down). Also make sure the base stations are mounted firmly without shaking when connected to power. Make sure all cables are connected firmly, especially the HDMI cables. Unplug and plug back all the cables might help. Check if there are reflective surfaces (e.g. windows, mirrors, glossy walls, etc.) that are interfering tracking and put covers on them. The front camera sometimes could also cause tracking issues. Try lowering the camera bandwidth or disabling it.
  13. Error 108, which means ‘headset not detected’, is indicated by the red LED on the headset and a pop up message. This is often an issue caused by USB driver. Possible solutions are listed below: Reboot the headset. Try different USB ports on PC. Try the USB 2.0 ports instead of USB 3.0. Some USB 3.0 and USB 3.1 chipsets might cause issues. You can also try other USB ports that are being used and working. If the error still existing, update the USB drivers and reset USB devices. Make sure the link box is used in a correct direction. The orange cables from the headset should be plugged into the orange ports on the link box. Make sure all cables are connected firmly, especially the HDMI cables. Unplug and plug back all the cables might help. Make sure that headset, controllers and base stations are all up to date. Uninstall and install Steam and SteamVR if needed. Quit Steam and SteamVR, and restart the PC.
  14. Error 208 is a common error message. When it happens, there is no display on the screen and the red LED is on. Possible solutions are listed below: Make sure that the link box is plugged into the same graphic card with the monitor or TV. The onboard cards, which are connected to PC’s motherboard, are usually not powerful enough to support the Vive. Make sure the link box is used in a correct direction. The orange cables from the headset should be plugged into the orange ports on the link box. Make sure all cables are connected firmly, especially the HDMI cables. Unplug and plug back all the cables might help. Update the video drivers to the latest version. Make sure that headset, controllers and base stations are all up to date. Uninstall and install Steam and SteamVR if needed. Try the USB 2.0 port instead of USB 3.0.
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