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Tianqi

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  1. Error 400 is usually caused by multiple monitors plugged into the PC. Make sure that the link box is plugged into the same graphic card with the main monitor. You can change which is the main monitor in right click – display settings. If it is still not working, unplug other monitors. Try updating the graphics driver as well.
  2. If the “Error C200 Room Setup is Invalid” message keeps showing up, and games can’t be loaded through it, it is probably caused by conflicts created by something installed in the PC. Check your anti-virus software first. If the problem still exists, uninstall and install the SteamVR, update firmware for all the devices, update graphics driver and restart the computer.
  3. If you are experiencing blurry images, it is probably because the headset is not properly adjusted. You can follow the steps listed below to have a better VR experience. Adjust the lens distance: Pull out each lens distance knob (on both sides of the headset) to unlock it; rotate both knobs to adjust the distance; push each knob to lock it back in after you finished adjusting. Adjust the Interpupillary Distance (IPD): IPD is the distance between the centers of pupils in your eyes. To change IPD, rotate the IPD knob located on the right side of the headset. As you adjust it, the distance will be displayed on the screen. You can find more details from Page 8 to 9 on HTC Vive user guide.
  4. If the headset icon in SteamVR window is pulsing green, or the screen on the headset is displaying light grey, it means that the headset is losing tracking. Possible solutions you can try are listed below: Make sure that the headset is in the play area, which means that it is in the view of at least one of the base stations. Check the base station and make sure they are working normally with the green lights on. Make sure the base stations are set up at the correct height (at least 6.5 feet) and angle (30-45 degrees down). Also make sure the base stations are mounted firmly without shaking when connected to power. Make sure all cables are connected firmly, especially the HDMI cables. Unplug and plug back all the cables might help. Check if there are reflective surfaces (e.g. windows, mirrors, glossy walls, etc.) that are interfering tracking and put covers on them. The front camera sometimes could also cause tracking issues. Try lowering the camera bandwidth or disabling it.
  5. Error 208 is a common error message. When it happens, there is no display on the screen and the red LED is on. Possible solutions are listed below: Make sure that the link box is plugged into the same graphic card with the monitor or TV. The onboard cards, which are connected to PC’s motherboard, are usually not powerful enough to support the Vive. Make sure the link box is used in a correct direction. The orange cables from the headset should be plugged into the orange ports on the link box. Make sure all cables are connected firmly, especially the HDMI cables. Unplug and plug back all the cables might help. Update the video drivers to the latest version. Make sure that headset, controllers and base stations are all up to date. Uninstall and install Steam and SteamVR if needed. Try the USB 2.0 port instead of USB 3.0.
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