anna_nomally Posted November 4, 2018 Share Posted November 4, 2018 One of mine has just started blinking red. This appears to be a wide spread problem. I certainlly hope it does not take a month complete the RMA and receive a working unit. Link to comment Share on other sites More sharing options...
TorEgg Posted November 4, 2018 Share Posted November 4, 2018 I tried to restart one of my base stations after disconnecting power for some work nearby in the room. Apparently it was enough, now it starts with a blue LED but changes to a flashing red one, and I haven't been able to fix it. I would have hoped for the units to be stable enough for this =[ Link to comment Share on other sites More sharing options...
HackPerception Posted November 5, 2018 Share Posted November 5, 2018 These LED patterns unfortunately indicate a mechanical issue that will require physical servicing. The fastest way to get these repaired would be to request an RMA via the live chat for your region - in the US this is found at https://www.vive.com/us/support/contactus/. Avoid using the email us form on that page.As these basestations are manufactured by Valve - their care process is a little more complex on the backend and may take more time than 1.0 stations which are directly manufactured by us. That said, queue times at repair centers in all regions are on the low side right now. Link to comment Share on other sites More sharing options...
DBATCH Posted November 18, 2018 Share Posted November 18, 2018 This week the same thing has happen to my Vive Pro base station, first it starts to flash blue then striaght to a flashing Red light, any help in fixing this matter Link to comment Share on other sites More sharing options...
DBATCH Posted November 19, 2018 Share Posted November 19, 2018 I too am recently having this issue, please can you advise best way to get this fixed Link to comment Share on other sites More sharing options...
HackPerception Posted November 19, 2018 Share Posted November 19, 2018 , a red light on a basestation 2.0 indicates a mechanical fault. As the basestations are mechanical, it will need to be physically serviced. Please contact the Live support form (do not use the email form on that page) on your regions support contact page and request a basestation 2.0 RMA. In the UK that would be: https://www.vive.com/uk/support/contactus/ Link to comment Share on other sites More sharing options...
Diakatarnis Posted December 4, 2018 Share Posted December 4, 2018 I'm having the same issue here, came in to play the vive pro today and boop Red blinking light on the station..... not idea i only bought it 2 weeks ago.... Link to comment Share on other sites More sharing options...
HackPerception Posted December 4, 2018 Share Posted December 4, 2018 , Unfortunately as stated above, that error type will require an RMA in order to diagnose and correct. That repair will be covered under warranty. Please copy the serial number down from the affected unit and contact live chat (not the email us form) for your region. https://www.vive.com/us/support/contactus/ Link to comment Share on other sites More sharing options...
itsjustmeagain Posted December 18, 2018 Share Posted December 18, 2018 I get it, after 1 week of having my $1400 Vive Pro, I have to go through some month or 2 long process to ship it out and wait for someone to tinker with it and POSSIBLY fix it at their leisure. Electronics are funny. If they ever need a repair they'll probably break multiple more times in the future. YAY! I simply want a new base. I also just wanted to add my comment so other people can see how often this must be happening. I highly suggest that you guys figure out how to make up for the time and hassle we have to go through. I just bought like $200 in games! ARGH! Link to comment Share on other sites More sharing options...
LaytonVR Posted January 2, 2019 Share Posted January 2, 2019 I am having the same probelm with my brand new vive pro. I just went to power it on and got a blinking red light. What is the best way to fix it? Thanks Link to comment Share on other sites More sharing options...
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