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VIVEPORT FAQs

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Ylva

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Q: What is Vive Port?

A: Vive Port is a content store for your virtual reality experiences. It provides dedicated and the most fun experience for HTC Vive. Some of Vive experience you could only find on Vive Port.

 

 

Q: How could I access Vive Port?

A: There are multiple ways to access Vive Port.

  1. You could access Vive Port from Vive software that you install through htcvive.com/setup. Install Vive software and then you could find Vive Port on the tab above.
  2. You could also access Vive Port from the web. Simply go to https://contentstore.htcvive.com/ to start enjoy your Vive Port experience.
  3. You could as well access Vive Port from your VR experience with the headset on. Launch your VR experience via at the right upper corner of your Vive software. Put your headset on, press system button on the controller. You could then use your controller to go to Vive Port on the panel at left.

 

 

Q: How often does Vive Port add new content in the store?

A: In order for you to enjoy the most fun and most popular VR experience, Vive Port service team is working closely with developers / publishers to provide the best VR experience from time to time. Stay tuned and you would be surprised by the amount of the content.

 

 

Q: Do I have to install Steam?

A: No. You do not need to install Steam in order to start your VR experience. HTC and Valve are partners in Vive and have content store focus on different area. Vive Port provides content in different varieties dedicating to HTC Vive. We would like to invite you to share the joy!

 

 

Q: Can I only access Vive Port store in my country?

A: Yes. Please make sure that your computer is under the same network where your residency is.

 

 

Q: Which of the countries that I can access Vive Port?

A: At this moment, Vive Port is only available in China region. In the near future, we are going to launch Vive Port in more countries.

 

 

Q: How many languages does Vive Port support?

A: At this moment, Vive Port can only be seen in English, Traditional Chinese and Simplified Chinese. In the near future, we are going to provide more language supports.

 

 

 

 

Q: What is HTC Account?

A: HTC Account is HTC membership system that you could use across different HTC services. Signing in to HTC Account would protect your right on your purchase / download in Vive Port.

 

 

Q: Why do I have to sign in HTC Account to access Vive Port?

A: You don’t have to sign in to browse the content on Vive Port web store. Once you decide to make the purchase, you will have to sign in so that your purchase will be automatically downloaded to your Vive software.

 

However, in Vive software, you will have to sign in so that you can browse all the content that is available to you.

 

Signing in to HTC Account could also guarantee that you have a way to manage your purchase history.

 

 

Q: How do I get an HTC Account?

A: There are multiple ways for you to get an HTC Account.

  1. During the installation of Vive software, you will be asked to sign in to HTC Account. Follow the instruction there to create an HTC Account or sign in to your social account to connect.
  2. Go to https://contentstore.htcvive.com/ and tap on Sign in at the right upper corner. Follow the instruction there to create an HTC Account or sign in to your social account to connect.

 

 

Q: Does having an HTC Account mean that you’ll spam me with emails?

A: No. You’ll be asked whether to receive promotion email when you create an HTC Account or when you sign in to your social account to connect. You could always go to your Profile to change the setting. We would only make necessary contact in terms of customer service topic.

 

 

Q: Why do I want to opt in to communications from HTC?

A: From time to time, HTC would reach out to you to provide some special offers from Vive Port. You could also be notified if there are some special discounts from Vive Port.

 

 

Q: I forgot my HTC Account password. Can I reset it?

A: Yes. Simply tap on “Forgot your password?” in the sign-in pop-up. Follow the instruction there to reset your HTC Account password.

 

You do not need additional password setting if you sign in to your social account to connect.

 

 

Q: Why doesn’t the link in the “Reset your HTC Account password” email work?

A: There are several reasons that will make the link expired or invalid. For example, for your account’s security, the link will expire in an hour if you don’t use it.

 

Follow the instruction in the email for further action.

 

 

Q: What should I do if I didn’t receive (or couldn't find) the reset password email?

A: You could only reset your password if you register HTC Account using email address instead of your social account. Please check your spam mail folder or resend another email by tapping the “Forgot your password?” again.

 

 

Q: Why do I have to verify my email address?

A: This helps us to identify you in our system. If you forgot your password, you can also use your email address to reset your password. And if you opted-in to communications from HTC, special offers from HTC can also be sent to the email address you provided.

 

 

Q: Can I sign in to HTC Account in both computers at the same time?

A: Yes. You could sign in to HTC Account on multiple computers as well as on the web store.

 

However, some of the content would limit the access number from Vive software. When the number of the same HTC Account users exceeds the access number of that specific content, the previous signed-in HTC Account user would be prompted with instruction to sign out from the game.

 

 

Q: Why can’t I sign in to HTC Account?

A: If you created your HTC Account with email address, please make sure that you fill in the right email address and password. If you forgot your password, you could use “Reset your HTC Account password” link to reset your password.

 

If you created your HTC Account using your social account, please make sure that you signed in with the same social account.

 

 

Q: Is there any age limitation for signing up HTC Account?

A: Yes. You would need to be 14 or older to create an HTC Account.

 

Each content also lists its age limitation. On the same page where you make the purchase, you could see age limitation listed in Content Rating.

 

 

Q: Can I find VR experiences for Oculus on Vive Port?

A: No. At this moment, Vive Port only provides VR experiences that are dedicate to Vive.

 

 

Q: How do I purchase content on Vive Port?

A: There are multiple ways to make a purchase.

  1. You could sign in to your HTC Account on https://contentstore.htcvive.com/. Tap on the content image that you would like to purchase and go to the detail page. Tap Free or price tag to make the purchase. Follow the instruction to check out. Once you see App added dialog box, it means that your purchase is complete.
  2. Launch Vive on your PC, sign in to your HTC Account and visit Vive Port tab. Tap on the content image that you would like to purchase and go to the detail page. Tap Free or price tag to make the purchase. Follow the instruction to check out. Once you see App added dialog box, it means that your purchase is complete.
  3. You could also make the purchase in VR if you previously stored your payment information during your last purchase. Launch your VR experience via at the right upper corner of your Vive software. Put your headset on, press system button on the controller. You could then use your controller to go to Vive Port on the panel at left. Tap on the content image that you would like to purchase and follow the instruction to make the purchase.

 

 

Q: How do I prevent my kids or any others purchase content on Vive Port using my account?

A: You could set up PIN to prevent others to purchase content using your account.

 

 

Q: How to create a PIN?

A: Launch Vive on your PC, sign in to your HTC Account. Go to Account settings by tapping your picture at the right upper corner and tap on Set up Viveport PIN under PAYMENT INFO. Follow the instruction to sign in to your HTC Account and set up your 4-digit PIN code.

 

If you choose to store your payment information during the purchase, you will also be reminded to set up PIN right afterward. Follow the instruction to set up your 4-digit PIN code.

 

 

Q: How to change or update my PIN?

A: You can only change or update your PIN by visiting Account settings page from Vive software. Launch Vive on your PC, sign in to your HTC Account. Go to Account settings by tapping your picture at the right upper corner and tap on Change Viveport PIN under PAYMENT INFO. Follow the instruction to sign in to your HTC Account and change / update your 4-digit PIN code.

 

 

Q: When will I need to enter my PIN?

A: As long as you set up PIN, you will be asked to provide PIN each time you make a purchase.

 

 

Q: How do I remove a PIN?

A: Unfortunately, at this moment, you can’t remove your PIN once you set it up. You could contact our customer service to remove it for you: https://www.htcvive.com/us/support/contactus/

 

 

Q: I forgot my PIN, how can I recover it or create a new one?

A: You can go to Vive software and change your PIN in Account settings. Launch Vive on your PC, sign in to your HTC Account. Go to Account settings by tapping your picture at the right upper corner and tap on Change Viveport PIN under PAYMENT INFO. Follow the instruction to sign in to your HTC Account and change / update your 4-digit PIN code.

 

 

Q: I was asked to set a PIN after my first purchase. Is it mandatory?

A: No. To protect your payment information, we would ask you if you want to set up PIN when you choose to store your payment information during the purchase.

 

 

Q: Where can I find my purchase list?

A: There are multiple ways to see your purchase list.

  1. You could find your purchase list on https://contentstore.htcvive.com/. Go to My Apps after signing in to HTC Account.
  2. You could find your purchase list in Vive software on your computer. Go to Library after signing in to HTC Account.
  3. You could also find your purchase list in Vive experience. Launch your VR experience via at the right upper corner of your Vive software. Put your headset on, press system button on the controller. You could then use your controller to go to Vive Port on the panel at left. Tap on My Apps at the bottom to browse all the content you purchased and downloaded.

 

 

Q: Will I receive any email after I made a purchase?

A: Yes. You would receive an email after you made a purchase. If you run into any problem concerning the purchase, you could use the Order Number in the email to communicate with our customer service. https://www.htcvive.com/us/support/contactus/

 

 

Q: If I haven’t made up my mind to purchase any content, but I would like to put it in my wish list, how should I do?

A: You could bookmark it and check back later. There are multiple ways to bookmark it.

  1. You could sign in to your HTC Account on https://contentstore.htcvive.com/. Tap on the content image that you would like to bookmark and go to the detail page. Tap to bookmark it.
  2. Launch Vive on your PC, sign in to your HTC Account and visit Vive Port tab. Tap on the content image that you would like to bookmark and go to the detail page. Tap to bookmark it.
  3. Launch your VR experience via at the right upper corner of your Vive software. Put your headset on, press system button on the controller. You could then use your controller to go to Vive Port on the panel at left. Tap on content image that you would like to bookmark and go to the detail page. Tap to bookmark it.

 

 

Q: Where can I see my bookmark list?

A: There are multiple places to see them:

  1. You could sign in to your HTC Account on https://contentstore.htcvive.com/. Tap on Bookmarks to see them.
  2. You could also find your bookmark list in VR experience. Launch your VR experience via at the right upper corner of your Vive software. Put your headset on, press system button on the controller. You could then use your controller to go to Vive Port on the panel at left. Tap on Favorites at the bottom to browse all the content you bookmarked.

 

 

Q: How many payment methods I could use to purchase content on Vive Port?

A: It depends on which country you are currently in. For China, we provide Alipay, PayPal and credit card for the purchase. In the near future, we would provide other payment methods.

 

 

Q: Can I cancel my content purchase?

A: Once you went through the checkout process to make the purchase, it cannot be cancelled.

 

 

Q: Why was my purchase attempt declined?

A: Make sure that all the information you filled in is correct. If you are using PayPal or Alipay to make the purchase, make sure that the balance in your PayPal / Alipay account is enough for this transaction.

 

 

Q: Is entering my payment information in Vive Port safe?

A: Yes. Our payment partner is under a standard Payment Card Industry data security level 1 certification.

 

 

Q: Are taxes collected for Vive Port purchase?

A: If you made an online order and you are an international customer, there may be taxes or VAT charges included in your purchase.

 

 

Q: What is Vive Port refund policy?

A: We could only refund if:

  1. There’s a problem on the content itself.
  2. The content is purchased fraudulently.
  3. A redeem code is received after your purchase.

 

Q: How do I refund?

A: You would need to provide the Order Number in your email after you made the purchase and contact our customer service via: https://www.htcvive.com/us/support/contactus/

 

 

Q: Will I get invoice after I made the purchase?

A: No. There will be no invoice if the purchase is made online. You would receive an email as your receipt after you made the purchase.

 

 

 

Q: After I purchase content on Vive Port, (or get it for free) where can I see my content?

A: Launch Vive software on your computer and sign in to the same HTC Account that you made the purchase. The content will be automatically downloaded to Library.

 

 

Q: What happened when the Internet fails while downloading the content?

A: Your content will be stored in Downloads tab of your Library in Vive software. You could tap Download to continue.

 

 

Q: After I re-install Vive software, will I need to purchase / download my content again?

A: The purchase you made will be stored in your HTC Account. Simply launch Vive software on your computer and sign in to the same HTC Account that you made the purchase. The content will be stored in Downloads tab of your Library. However, you do need to download again in order to have them worked in this computer.

 

If you have already downloaded the content prior to the re-installation, your content will be seen in My Content tab in Library.

 

 

Q: If I reformat my hard drive or get a new computer, will I need to purchase / download my content again?

A: No. The purchase you made will be stored in your HTC Account. Simply install Vive software again, launch Vive software on your computer and sign in to the same HTC Account that you made the purchase. The content will be stored in Downloads tab of your Library. Tap Download to get those content again.

 

Q: Can I remove the content from my PC?

A: Yes. Simply launch Vive software on your computer and sign in to the same HTC Account that you made the download. Go to My Content from Library. Tap on the Delete icon right next to the Launch button.

 

 

Q: Will I be notified with the content update? How should I proceed to update the content?

A: Your update will automatically be done if you have “Auto update Viveport apps” option on in the Settings tab of your Vive software. Once the update is done, you will see New on the content in your Library.

 

 

Q: I would like to share my VR experience to my family / friend who uses another computer. Can I share my HTC Account to my family / friend?

A: Vive Port doesn’t have the right to decide how many computers can access the content at the same time. Developer / publisher may set the rule during the submission.

 

If the content is set to have only one computer accessing the same content using the same HTC Account, the previous signed-in HTC Account user would be prompted with instruction to sign out from the game if a later signed-in HTC Account user is detected at the same time.

 

 

Q: Is there any age limitation for experiencing VR?

A: Some of the content may have age limitation. You could go to the same page where you made the purchase and check on the age limitation listed in Content Rating.

 

 

Q: Do I have to stay online in order to enjoy VR experience?

A: Yes. To make sure that you get all the benefits while experiencing the content, you will need to make sure that your computer stays online.

 

 

Q: Do I have to stay online in order to enjoy VR experience?

A: Yes. To make sure that you get all the benefits while experiencing the content, you will need to make sure that your computer stays online.

 

 

 

Q: If I have some feedback on a specific VR content, what should I do?

A: There are multiple ways to make a review on the content.

  1. Sign in to HTC Account on https://contentstore.htcvive.com/ and go to My Apps. Find the content that you would like to provide the feedback with and tap Review to start.
  2. Launch Vive software in your computer and visit My Content tab in your Library. Tap on the content you would like to provide the feedback with and go to the review section to proceed.

 

 

Q: Do I need to purchase the content in order to write a review of it?

  1. Yes. To guarantee the quality of the review, you would need to actually purchase the content in order to make the review.

 

 

Q: Do these written reviews create an overall score or rating for a product?

A: Not entirely true. Your comment will be given an evaluation of the content, other users will be based on your evaluation to determine whether it is worthy to make a purchase.

 

 

Q: Can I write a negative review?

A: Yes. If you do not like the content, you can make a bad review to let others know. However, a positive suggestion would help the developer to make the improvement of the content.

 

 

Q: Can I report abusive reviews?

A: Yes. You can flag the abusive review by tapping , provide your reason of the abusive review and tap Submit.

 

 

Q: Can I delete my review?

A: Yes. You can only delete your own review.

 

Q: Under what condition my review will be deleted?

A: When a review was reported abusive, our Vive Port administrator will delete your review if it was proved to be true.

 

 

 

Q: I received three redeem codes after purchasing HTC Vive, how can I use it?

A: Launch Vive software on your computer and sign in to HTC Account. Tap on your profile image at the right upper corner and go to Redeem Code. Input your redeem code in the dialog box and you would be able to see your content in your Library.

 

 

Q: After I downloaded my content using redeem code, if I reinstall Vive software, will I be able to see those content?

A: Yes. Launch Vive software on your computer and sign in to the same HTC Account you used to input the redeem code. You would then be able to see your content in your Library.

 

 

Q: Why can’t I see Vive Port in my Vive software?

A: At this moment, Vive Port is only available in China region. Hence, please make sure that your Vive software is under China network in order to see it.

 

 

Q: Why can’t I see some of the content in my region?

A: Vive Port doesn’t have the right to distribute all content in every region. Some of the content is dedicate to a specific region based on publishers’ choice.

 

 

Q: What happened to my content if I signed in to the same account in Vive software on different computer?

A: The content you purchased earlier will be seen in Downloads tab in your Library. Simply tap Download to get them working in this computer.

 

 

Q: Can I launch the content I purchase on Vive Port via Steam or vice versa?

A: No. The content you purchase on Vive Port or Steam belongs to different system.

 

 

Q: I made the purchase on Vive Port web store. Yet, the content still shows Free or the price, instead of showing Purchased. What happened?

A: There’s a small chance that the purchase wasn’t updated correctly due to poor network connection. Try to refresh the web page or sign out and sign back in to your HTC Account.

 

 

Q: I made the purchase on Vive Port web store. Yet, I can’t find my purchased content in Vive software. What happened?

A: Please make sure that you sign in to the same HTC Account that you made the purchase on Vive Port web store. As long as you sign in to the same HTC Account, your purchase can be found in your Library of Vive software.

 

 

Q: I made the purchase in Vive software. Yet, the content still shows Free or the price, instead of showing Purchased. What happened?

A: There’s a small chance that the purchase wasn’t updated correctly due to poor network connection. Try to sign out and sign back in to your HTC Account. Check your Library to find the content you purchased.

 

 

Q: If there’s an update of the content I purchased, how could I update it?

A: We provide an option for the content you purchased on Vive Port to be updated automatically. Simply launch your Vive software and go to Settings. Make sure that “Auto update Viveport apps” option is checked.

 

If you do not enable this option, you could also manually update the content you purchased. Simply launch your Vive software and go to Library. You would find all the content that requires an update in Downloads tab. Tap Update to start the update process.

 

 

Q: Why can’t I launch the content I downloaded?

A: Please make sure that you have your Windows Update and Vive software update to the latest version in order to avoid the compatibility problem.

 

 

Q: Why can’t I download the content I purchase on Vive Port?

A: Vive software would make sure that the content you are about to download is compatible with your Windows environment. If this content does not support in your Windows environment, you will not be able to download the content.

 

Vive Port cannot decide which Windows environment is compatible with this content. It is up to the content developer / publisher to set up the compatible environment. Hence, please make sure that you are aware of the Windows environment compatibility before you make the purchase.

 

Another possibility is that your purchase wasn’t updated correctly due to poor network connection. Try to sign out and sign back in to your HTC Account. Check Downloads tab in your Library and tap Download again.

 

 

Q: Why can’t I launch Vive software properly?

A: It might be caused by compatibility issue due to the update of your Windows environment or any of the drivers. Try to uninstall your Vive software and re-install it via www.htcvive.com/setup.

 

 

Q: It might take a short while to launch Vive software. Is there a better way to save me some time while rebooting my computer?

A: You could enable “Open at startup” so that Vive software can be launched while you turn on your computer so that it would save you some time when you launch Vive software.

 

Launch Vive software and go to Settings. Make sure that “Open at startup” option is checked.

 

 

Q: I sometimes get a notification of whether to upgrade my Vive application. What should I do?

A: Vive software will make sure that you have the most up-to-date version. However, if you are experiencing VR at the time the update is available, it will not interrupt you and install the update. Instead, it will pop up a notification message asking you if you would like to get the update when you are done with VR experience.

 

To always have the most up-to-date Vive software could prevent you from having the unexpected problem caused by the incompatible driver or Windows update.

 

 

Q: After experiencing Vive for a while, I receive a message about disk writing error. What should I do?

A: This means your disk is out of the space. Simply change the disk location where you download and store your content. Launch Vive software and go to Settings. Change your disk location by tapping Change under Default app folder.

 

 

Q: Can I change the language of Vive software?

A: Yes, you could launch Vive software and go to Settings. Tap on the drop-down menu to change the language for your Vive software.

 

 

Q: Does changing the language in Vive software mean that my Vive VR language experience would also be changed?

A: Yes. Once you change your language for Vive software, your Vive VR language experience will also be changed. However, that doesn’t change your Vive VR content experience. Content language experience is decided by developer / publisher. Vive Port doesn’t have the right to change that.

 

 

Q: What if I found none of the Q&As above helpful, where can I get help?

A: You could always reach out to our customer service via: https://www.htcvive.com/us/support/contactus/

 

 

 

 

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